Category Customer Support

Headquarters: Nantes, France

URL: https://crisp.chat

• Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
• Fluency in Spanish and/or Portuguese: This position implies exchanging with numerous of our LATAM customers.
• Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role, come prepared!
• Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
• Experience: Familiarity with customer support software is a plus, but not mandatory.
• Communication soft-skills: We are looking for someone who understands the difference between a good support experience, and a great one. Crisp cares for its customers and we are not just about closing tickets. We exchange, listen and challenge our customers on their requests to always ensure we help them progress and leverage Crisp as best possible.

• Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
• No meetings: Say goodbye to unnecessary meetings and focus on meaningful work.
• No personal KPIs: We trust you to do great work without micromanagement or performance pressure.

• Must be located within the UTC-4 or UTC-5 timezone.
• Immediate availability is a plus.
• The position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices

• The compensation range for this role is around USD 30k per year, depending on the profile
• Join a diverse and inclusive remote-first team that values work-life balance and flexibility.

To apply: https://weworkremotely.com/remote-jobs/crisp-technical-customer-support-english-spanish-and-or-portuguese-utc-4-utc-5

Headquarters: San Francisco, California

URL: http://posthog.com

Help us to increase the number of successful products in the world!

• Location: We are full-remote and globally distributed! Our current team is distributed between GMT-8 and GMT+2 so we currently only hire in these timezones.

• Interview process: 4 stages across 2-3 weeks: 1) 30min call with Talent Partner, 2) 30min call with Dana (CS Lead), 3) 30min call with Simon, (Sales & CS Lead), 4) PostHog SuperDay (paid day of work). Read more about our interview process.

• ️ Team: Customer Success

• Manager: Dana Zou

• Compensation: Please check our compensation calculator.

• Read more about how we hire and how we think about diversity & inclusion.

About PostHog

We’re shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software.

We started with open-source product analytics, launched out of Y Combinator’s W20 cohort. We’ve since shipped more than a dozen products, including:

• A built-in data warehouse, so users can query product and customer data together using custom SQL insights.

• A customer data platform, so they can send their data wherever they need with ease.

• PostHog AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries.

Next on the roadmap are CRM, messaging, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it!

We are:

1. Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit.

2. Default alive. Revenue is growing 10% MoM on average, and we’re very efficient. We raise money to push ambition and grow faster, not to keep the lights on.

3. Well-funded. We’ve raised more than $100m from some of the world’s top investors. We’re set up for a long, ambitious journey.

We’re focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible.

Things we care about

• Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions.

• Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what’s going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and make product decisions. Teams are flexible and easy to change when needed.

• Shipping fast: Why not now? We want to build a lot of products; we can’t do that shipping at a normal pace. We’ve built the company around small teams – autonomous, highly-efficient groups of cracked engineers who can outship much larger companies because they own their products end-to-end.

• Time for building: Nothing gets shipped in a meeting. We’re a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are meeting-free days, and we prioritize heads down building time over perfect coordination. This will be the most productive job you’ve ever had.

• Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We’re optimistic about what’s possible and our ability to get there.

• Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy with dubious shareholder value. Doing weird stuff is a competitive advantage. And it’s fun.

Who we’re looking for

• A customer-obsessed person to take care of a large number of our larger customers. You’ll engage with them regularly to ensure their continued retention and growth.

• You’ll need to be incredibly helpful, technical enough to help our customers, and solve real problems without asking a sales engineer for help.

• No going away and asking an expert by default. You will be the expert!

• You’re great at building relationships with customers, understanding their priorities, and ensuring they are set up for success both today and in the long term.

What you’ll be doing

You’ll be the face of PostHog for anywhere from 25-40 paying customers in the $20k-$100k+ ARR range. Some of these customers will have come through our sales process and be well-known to us, while others will have self-served and never talked to us before!

It’ll be your responsibility to ensure that both types of customers stay with us. That means taking care of the technical side (debugging, config advice), the commercial side (pricing questions, credit renewals), and the human side (multi-threading, managing escalations).

Day to day, it looks like:

• Building relationships with your users. You should know who the key people are at each company, and they should know you.

• Owning their feedback and making sure it gets to the wider PostHog team.

• Investigating technical issues. You’re the first person to dig into customer issues, often solving them yourself rather than immediately passing to support.

• Being super responsive to their Slack messages, support tickets, and emails.

• Being their favorite ever Customer Success person to work with!

More broadly, you’ll watch product usage and revenue data so customer health doesn’t move into the red, and act early when it does. Your aim is to never be surprised when a customer tells us they are leaving. If you want to build automations to help you do your job here, go for it!

This role comprises a base salary component, plus a bonus for hitting/exceeding customer retention targets. The salary in our compensation calculator is the OTE (80/20).

What you won’t be doing

❌  Taking someone with you to every customer meeting. It’ll normally be you and the customer. Very occasionally, you might bring a product engineer with you, e.g. if they are one of our first customers paying for a new product. 

❌  Aggressively pursuing expansion opportunities. This role is primarily focused on retention.

Requirements

• Technically capable. You don’t need to be an engineer, but you should be comfortable working with code. You troubleshoot issues customers run into (and sometimes even raise PRs yourself to fix bugs) and advise on configuration best practices across all PostHog products.

• You get how product teams work. You know the roles, how they collaborate, and how they ship features – so you can help them use PostHog to solve real problems. For example, why running experiments matters, how to use product analytics and session replay together to find drop-off points and test fixes, or when error tracking helps teams ship better.

• Strong customer focus. You need to help our users and remove any blockers to them using PostHog effectively – not route them elsewhere and move on.

• Able to work at scale. You’ll have around 40 customers. You can’t treat them all the same, and you won’t try to.

Nice to have

• Experience working with similar technologies, i.e. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.

• You’ve been in a Pre-sales or Technical Account Manager role before, bringing both technical expertise and commercial acumen.

If you have a disability, please let us know if there’s any way we can make the interview process better for you – we’re happy to accommodate!

To apply: https://weworkremotely.com/remote-jobs/posthog-technical-customer-success-manager-1

Headquarters: San Francisco, California

URL: http://posthog.com

Help us to increase the number of successful products in the world!

• Location: We are full-remote and globally distributed! Our current team is distributed between GMT-8 and GMT+2 so we currently only hire in these timezones.

• Interview process: 4 stages across 2-3 weeks: 1) 30min call with Talent Partner, 2) 30min call with Dana (CS Lead), 3) 30min call with Simon, (Sales & CS Lead), 4) PostHog SuperDay (paid day of work). Read more about our interview process.

• ️ Team: Customer Success

• Manager: Dana Zou

• Compensation: Please check our compensation calculator.

• Read more about how we hire and how we think about diversity & inclusion.

About PostHog

We’re shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software.

We started with open-source product analytics, launched out of Y Combinator’s W20 cohort. We’ve since shipped more than a dozen products, including:

• A built-in data warehouse, so users can query product and customer data together using custom SQL insights.

• A customer data platform, so they can send their data wherever they need with ease.

• PostHog AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries.

Next on the roadmap are CRM, messaging, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it!

We are:

1. Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit.

2. Default alive. Revenue is growing 10% MoM on average, and we’re very efficient. We raise money to push ambition and grow faster, not to keep the lights on.

3. Well-funded. We’ve raised more than $100m from some of the world’s top investors. We’re set up for a long, ambitious journey.

We’re focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible.

Things we care about

• Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions.

• Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what’s going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and make product decisions. Teams are flexible and easy to change when needed.

• Shipping fast: Why not now? We want to build a lot of products; we can’t do that shipping at a normal pace. We’ve built the company around small teams – autonomous, highly-efficient groups of cracked engineers who can outship much larger companies because they own their products end-to-end.

• Time for building: Nothing gets shipped in a meeting. We’re a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are meeting-free days, and we prioritize heads down building time over perfect coordination. This will be the most productive job you’ve ever had.

• Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We’re optimistic about what’s possible and our ability to get there.

• Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy with dubious shareholder value. Doing weird stuff is a competitive advantage. And it’s fun.

Who we’re looking for

• A customer-obsessed person to take care of a large number of our larger customers. You’ll engage with them regularly to ensure their continued retention and growth.

• You’ll need to be incredibly helpful, technical enough to help our customers, and solve real problems without asking a sales engineer for help.

• No going away and asking an expert by default. You will be the expert!

• You’re great at building relationships with customers, understanding their priorities, and ensuring they are set up for success both today and in the long term.

What you’ll be doing

You’ll be the face of PostHog for anywhere from 25-40 paying customers in the $20k-$100k+ ARR range. Some of these customers will have come through our sales process and be well-known to us, while others will have self-served and never talked to us before!

It’ll be your responsibility to ensure that both types of customers stay with us. That means taking care of the technical side (debugging, config advice), the commercial side (pricing questions, credit renewals), and the human side (multi-threading, managing escalations).

Day to day, it looks like:

• Building relationships with your users. You should know who the key people are at each company, and they should know you.

• Owning their feedback and making sure it gets to the wider PostHog team.

• Investigating technical issues. You’re the first person to dig into customer issues, often solving them yourself rather than immediately passing to support.

• Being super responsive to their Slack messages, support tickets, and emails.

• Being their favorite ever Customer Success person to work with!

More broadly, you’ll watch product usage and revenue data so customer health doesn’t move into the red, and act early when it does. Your aim is to never be surprised when a customer tells us they are leaving. If you want to build automations to help you do your job here, go for it!

This role comprises a base salary component, plus a bonus for hitting/exceeding customer retention targets. The salary in our compensation calculator is the OTE (80/20).

What you won’t be doing

❌  Taking someone with you to every customer meeting. It’ll normally be you and the customer. Very occasionally, you might bring a product engineer with you, e.g. if they are one of our first customers paying for a new product. 

❌  Aggressively pursuing expansion opportunities. This role is primarily focused on retention.

Requirements

• Technically capable. You don’t need to be an engineer, but you should be comfortable working with code. You troubleshoot issues customers run into (and sometimes even raise PRs yourself to fix bugs) and advise on configuration best practices across all PostHog products.

• You get how product teams work. You know the roles, how they collaborate, and how they ship features – so you can help them use PostHog to solve real problems. For example, why running experiments matters, how to use product analytics and session replay together to find drop-off points and test fixes, or when error tracking helps teams ship better.

• Strong customer focus. You need to help our users and remove any blockers to them using PostHog effectively – not route them elsewhere and move on.

• Able to work at scale. You’ll have around 40 customers. You can’t treat them all the same, and you won’t try to.

Nice to have

• Experience working with similar technologies, i.e. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.

• You’ve been in a Pre-sales or Technical Account Manager role before, bringing both technical expertise and commercial acumen.

If you have a disability, please let us know if there’s any way we can make the interview process better for you – we’re happy to accommodate!

To apply: https://weworkremotely.com/remote-jobs/posthog-technical-customer-success-manager-1

Headquarters: Toronto, Canada

URL: https://clinicsense.com

We are hiring a full-time Customer Support Representative to provide product information, educate customers, and resolve any emerging problems that our customers might face with accuracy and efficiency. You will be working directly with customers to support them, maintain and grow existing relationships, identify product improvement opportunities, and reduce churn. 

The work hours for this role are Monday to Friday from 9am to 5pm Eastern.

Who we are:
Our product helps health & wellness practitioners (e.g. massage therapists, physical therapists, etc.) reduce paperwork, stay organized, and ultimately we free up their time so they can spend more time with clients and less time managing administrative tasks.

We are bootstrapped, product-led, and profitable. Officially, we’re based in Toronto, but each of us work remotely (and always have). 

What we’re looking for:
We’re looking for someone that customers will consider a pleasure to work with. We’ve found the following to be critical to thrive in this position:

• Active listening
• A friendly tone
• Clear & concise writing
• Critical thinking & problem solving
• Compassion, empathy, & patience

What you’ll do:

• Respond to support inquiries through our support ticket system (both written and camera-on video replies), over the phone, via Google Meet, and via chat
• Keep our knowledge base up-to-date
• Create short product videos to teach best practices
• Identify gaps in our product that impact the success of our customers
• Work with our Product and Development teams to ensure issues are resolved
• Identify opportunities for customer training in a proactive way
• Complete quarterly, customer experience-enhancing projects (aligned with your areas of interest)

What you’ll need:
The following experience is relevant to us:

• 2+ years of experience in a Customer Support or Technical Support role for a software product (SaaS support experience is a plus, but not a dealbreaker)
• Experience in building and maintaining strong relationships with customers
• Experience working closely with other functions like Development, Marketing, and Product
• Experience working with a support platform like Zendesk, Help Scout, Intercom, etc.

Why join us:
We’re a team that loves what we do and we all thrive on our ability to make an impact. We are here to take the stress out of running a small health & wellness clinic. Our goal is for our community’s health & wellness providers to be happy, healthy, and achieve career longevity.

You’ll be joining a small, tight-knit support team that’s empathetic, supportive, and genuinely good at what they do. Customers tell us this constantly – it shows up in CSAT scores, NPS surveys, and unsolicited thank-you messages. We take care of our customers, and we take care of each other.

Compensation:

• Salary: $50,000 CAD
• Vacation: 11 public holidays, 15 vacation days, and a bonus Friday off every month (for meeting metrics)

Applying:
Please email careers@clinicsense.com introducing yourself and why you think you’d be a great fit for this role. We’re particularly interested in learning about the impact you’ve had in your previous positions.

As part of the application process, please imagine that you work as a Customer Support Representative for Google and have been asked to complete these tasks:

• Provide a written response to this customer question… I’m using Google Sheets for my price list. I have 10 products on my list and I’m trying to calculate the average price. Can you show me how to do that?
• Provide a video response using Loom.com to this customer question… I’m using Google Sheets for my price list. I have 10 products on my list and I’m trying to sort my list from the most expensive to the least expensive. Can you show me how to do that?
• Write a knowledge base article for… Please write a help article that provides step-by-step instructions on how to highlight a cell in Google Sheets if the number in that cell is greater than 10.

Successful candidates will be contacted for the second stage of the interview process, which is a Google Meet call to discuss your past experience. The third and final stage of the interview process will be an assignment that will take you 30 to 45 minutes.

We’re looking forward to seeing your application!

To apply: https://weworkremotely.com/remote-jobs/clinicsense-customer-support-representative-4

Headquarters: Atlanta, Georgia

URL: https://www.nogigiddy.com/

To apply: https://weworkremotely.com/remote-jobs/nogigiddy-chat-support-agent-remote-entry-level-no-degree-required-15-18-7

Headquarters: Toronto, Canada

URL: https://clinicsense.com

We are hiring a full-time Customer Support Representative to provide product information, educate customers, and resolve any emerging problems that our customers might face with accuracy and efficiency. You will be working directly with customers to support them, maintain and grow existing relationships, identify product improvement opportunities, and reduce churn. 

The work hours for this role are Monday to Friday from 9am to 5pm Eastern.

Who we are:
Our product helps health & wellness practitioners (e.g. massage therapists, physical therapists, etc.) reduce paperwork, stay organized, and ultimately we free up their time so they can spend more time with clients and less time managing administrative tasks.

We are bootstrapped, product-led, and profitable. Officially, we’re based in Toronto, but each of us work remotely (and always have). 

What we’re looking for:
We’re looking for someone that customers will consider a pleasure to work with. We’ve found the following to be critical to thrive in this position:

• Active listening
• A friendly tone
• Clear & concise writing
• Critical thinking & problem solving
• Compassion, empathy, & patience

What you’ll do:

• Respond to support inquiries through our support ticket system (both written and camera-on video replies), over the phone, via Google Meet, and via chat
• Keep our knowledge base up-to-date
• Create short product videos to teach best practices
• Identify gaps in our product that impact the success of our customers
• Work with our Product and Development teams to ensure issues are resolved
• Identify opportunities for customer training in a proactive way
• Complete quarterly, customer experience-enhancing projects (aligned with your areas of interest)

What you’ll need:
The following experience is relevant to us:

• 2+ years of experience in a Customer Support or Technical Support role for a software product (SaaS support experience is a plus, but not a dealbreaker)
• Experience in building and maintaining strong relationships with customers
• Experience working closely with other functions like Development, Marketing, and Product
• Experience working with a support platform like Zendesk, Help Scout, Intercom, etc.

Why join us:
We’re a team that loves what we do and we all thrive on our ability to make an impact. We are here to take the stress out of running a small health & wellness clinic. Our goal is for our community’s health & wellness providers to be happy, healthy, and achieve career longevity.

You’ll be joining a small, tight-knit support team that’s empathetic, supportive, and genuinely good at what they do. Customers tell us this constantly – it shows up in CSAT scores, NPS surveys, and unsolicited thank-you messages. We take care of our customers, and we take care of each other.

Compensation:

• Salary: $50,000 CAD
• Vacation: 11 public holidays, 15 vacation days, and a bonus Friday off every month (for meeting metrics)

Applying:
Please email careers@clinicsense.com introducing yourself and why you think you’d be a great fit for this role. We’re particularly interested in learning about the impact you’ve had in your previous positions.

As part of the application process, please imagine that you work as a Customer Support Representative for Google and have been asked to complete these tasks:

• Provide a written response to this customer question… I’m using Google Sheets for my price list. I have 10 products on my list and I’m trying to calculate the average price. Can you show me how to do that?
• Provide a video response using Loom.com to this customer question… I’m using Google Sheets for my price list. I have 10 products on my list and I’m trying to sort my list from the most expensive to the least expensive. Can you show me how to do that?
• Write a knowledge base article for… Please write a help article that provides step-by-step instructions on how to highlight a cell in Google Sheets if the number in that cell is greater than 10.

Successful candidates will be contacted for the second stage of the interview process, which is a Google Meet call to discuss your past experience. The third and final stage of the interview process will be an assignment that will take you 30 to 45 minutes.

We’re looking forward to seeing your application!

To apply: https://weworkremotely.com/remote-jobs/clinicsense-customer-support-representative-4

Headquarters: Atlanta, Georgia

URL: https://www.nogigiddy.com/

To apply: https://weworkremotely.com/remote-jobs/nogigiddy-chat-support-agent-remote-entry-level-no-degree-required-15-18-7

Headquarters: Atlanta, Georgia

URL: https://www.nogigiddy.com/

To apply: https://weworkremotely.com/remote-jobs/nogigiddy-chat-support-agent-remote-entry-level-no-degree-required-15-18-7

Headquarters: Atlanta, Georgia

URL: https://www.nogigiddy.com/

To apply: https://weworkremotely.com/remote-jobs/nogigiddy-chat-support-agent-remote-entry-level-no-degree-required-15-18-7

Headquarters: Atlanta, Georgia

URL: https://www.nogigiddy.com/

To apply: https://weworkremotely.com/remote-jobs/nogigiddy-chat-support-agent-remote-entry-level-no-degree-required-15-18-7