Category Customer Support

Headquarters: USA

URL: https://www.clerky.com

To apply: https://weworkremotely.com/remote-jobs/clerky-customer-operations-writing-specialist-1

Headquarters: Metro Manila, Philippines

Job Title: Customer Support Representative (Female)

Location: Remote
Employment Type: Full-Time

About the Role:

We are seeking a highly skilled and efficient Customer Support Representative (Female) to join our growing team. This person will be responsible for handling customer communications through email, live chat, and our customer service software, ensuring every interaction reflects professionalism and excellent service.

Key Responsibilities:

• Manage customer communications through email, live chat, and Gorgias with accuracy and empathy.
• Provide prompt, clear, and grammatically correct written responses to customer inquiries.
• Use Shopify to check order statuses, process returns, and resolve issues efficiently.
• Collaborate with internal teams through Microsoft Teams and Outlook to ensure smooth operations and customer satisfaction.
• Maintain organized records and data using MS Excel and other M365 tools.
• Follow directions closely while showing initiative and adaptability.
• Multitask effectively in a fast-paced, online environment.
• Learn new systems and processes quickly to continuously improve performance.

• Female candidate only
• Excellent English communication skills — both written and professional tone
• Proven experience in Customer Support or E-commerce (Shopify, Gorgias experience preferred)
• Strong attention to detail and ability to multitask under pressure
• Fast learner, self-motivated, and highly organized
• Proficient in Shopify, Gorgias, Microsoft Teams, MS Excel, and M365 Suite (Outlook, Word, etc.)

To apply: https://weworkremotely.com/remote-jobs/remote-va-customer-support-representative

Headquarters: Metro Manila, Philippines

Job Title: Customer Support Representative (Female)

Location: Remote
Employment Type: Full-Time

About the Role:

We are seeking a highly skilled and efficient Customer Support Representative (Female) to join our growing team. This person will be responsible for handling customer communications through email, live chat, and our customer service software, ensuring every interaction reflects professionalism and excellent service.

Key Responsibilities:

• Manage customer communications through email, live chat, and Gorgias with accuracy and empathy.
• Provide prompt, clear, and grammatically correct written responses to customer inquiries.
• Use Shopify to check order statuses, process returns, and resolve issues efficiently.
• Collaborate with internal teams through Microsoft Teams and Outlook to ensure smooth operations and customer satisfaction.
• Maintain organized records and data using MS Excel and other M365 tools.
• Follow directions closely while showing initiative and adaptability.
• Multitask effectively in a fast-paced, online environment.
• Learn new systems and processes quickly to continuously improve performance.

• Female candidate only
• Excellent English communication skills — both written and professional tone
• Proven experience in Customer Support or E-commerce (Shopify, Gorgias experience preferred)
• Strong attention to detail and ability to multitask under pressure
• Fast learner, self-motivated, and highly organized
• Proficient in Shopify, Gorgias, Microsoft Teams, MS Excel, and M365 Suite (Outlook, Word, etc.)

To apply: https://weworkremotely.com/remote-jobs/remote-va-customer-support-representative

Headquarters: Casablanca

inyad is looking for a Customer Support Specialist to increase our brand and ​product’s visibility, through ​  building relationships and communicating with potential customers using popular social media platforms.

• Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)
• Answering comments on social media and responding to inquiries by connecting with internal teams
• Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.
• Maitaining documentation related to customer support

• Strong ability to work individually as well as part of a team.
• Good written and oral communication skills (Classical Arabic, French and English)
• Extremely rigorous, punctual and well organized 

To apply: https://weworkremotely.com/remote-jobs/inyad-customer-support

Headquarters: Poland

Key Responsibilities
 
Client-Facing Product & Functional Support 

• Provide first-level support for our regulatory reporting solutions in the SupTech product stream by addressing client inquiries related to data handling, reporting outcomes, and regulatory interpretation.
• Troubleshoot functional and configuration-related issues, analyze data discrepancies, and review product behavior to identify and resolve client problems.
• Act as the first point of contact for incoming support requests through our ticketing system and communication channels.
• Ensure clear, consistent, and professional communication with clients throughout the support process.
• Collaborate with second-level support, product, and development teams to escalate and resolve more complex issues.

Issue Triage & Collaboration 

• Collect relevant background and contextual information to enable efficient troubleshooting and resolution.
• Escalate unresolved issues with full documentation and contextual insights for faster triage.
• Track escalations and ensure timely feedback to clients, maintaining high service standards.
• Monitor recurring issues and proactively share insights with product and support leadership.

Process Improvement & Knowledge Sharing 

• Contribute to internal knowledge bases and documentation to support team learning and onboarding.
• Participate in continuous improvement of support workflows, tools, and documentation standards.
• Engage in team handovers and share learnings with global support peers to ensure service continuity.

Qualifications 

• 1–2 years of experience in product or application support, client service, or financial/regulatory operations.
• Understanding of financial regulatory reporting workflows (e.g. FinRep, CoRep, Basel, IFRS) is a strong advantage.
• Familiarity with support tools such as ticketing systems (Zendesk, Jira) and basic troubleshooting approaches (e.g. data validation, config analysis).
• Strong analytical and problem-solving skills with the ability to communicate clearly to both technical and non-technical users.
• Fluent in English, both written and verbal.
• Comfortable working in a fast-paced, cross-functional, and international team environment.
• Willingness to participate in on-call shifts for critical incident resolution if required.

 
Key Attributes 

• Service-oriented mindset with a structured and proactive approach to problem-solving.
• Interest in regulatory frameworks and enthusiasm for learning new domain concepts.
• Reliable and collaborative team player who thrives in a distributed work model.
• Strong attention to detail and willingness to take ownership of issues and client satisfaction.

• Let’s grow together – our start-up character enables you to design our future
• We promote remote working and flexible working hours to create a positive work-life balance
• We provide you with the opportunity to take on responsibility and participate in international projects
• We offer you a competitive salary
• We offer numerous individual and wide-ranging training opportunities, in addition to our buddy-program
• We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels
• Together we’re better – meet your colleagues at our numerous team events
• We care about body and soul, we offer you numerous benefits depending on loaction such as meal vouchers & free drinks in the office

 To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
 
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.net
Role ID : CS_2025_09

To apply: https://weworkremotely.com/remote-jobs/regnology-product-support-specialist

Headquarters: Zürich

Das sind deine Aufgaben

Das bringst du mit

Das kannst du erwarten

Über uns

To apply: https://weworkremotely.com/remote-jobs/datatrans-ag-customer-support-specialist

Headquarters: Monroe, Connecticut, 06468, United States

Restart with Brenmar Associates – Work from Home!

Have you been laid off and are searching for a new opportunity to showcase your skills? Brenmar Associates is here to help you rediscover your potential with a flexible remote position. Join our team and provide outstanding customer service from the comfort of your own home.

At Brenmar Associates, we understand the challenges of job loss and are committed to providing a pathway to success. We’re seeking Customer Support Specialist who are eager to be part of our dynamic and inclusive team. As a Customer Support Specialist, you will be the friendly voice our customers trust, delivering exceptional support and ensuring their satisfaction.

If you’re ready to embark on a fulfilling remote career with a company that supports your growth and values your talents, apply now to join Brenmar Associates!

Requirements

What You Bring:

• A genuine passion for helping and connecting with people.
• Excellent communication skills, both verbal and written.
• Ability to multitask and solve problems efficiently in a fast-paced setting.
• Empathy and patience to manage diverse customer needs.
• Previous experience in customer service is a plus, but not essential.

Benefits

Why You’ll Love Working with Us:

• Remote Flexibility: Work from your home or any location that suits you best.
• Competitive Earnings: Benefit from competitive pay with opportunities for performance-based bonuses.
• Career Development: Enjoy extensive training and opportunities for professional growth.
• Supportive Culture: Be part of a team that values your achievements and fosters a positive work environment.

To apply: https://weworkremotely.com/remote-jobs/brenmar-associates-customer-support-specialist

Headquarters: London, UK

URL: https://gymflow.io/

Customer Onboarding & Support Specialist (Remote, South Africa)

Full-Time | Remote | OTE R630,000 – R810,000 per annum Depending on experience

The Role

We’re hiring a Customer Onboarding & Support Specialist to:

• Help new clients get set up and confident using Gymflow
• Solve support tickets with empathy and clarity
• Create documentation that reduces repeat questions
• Run consultative product demos that close deals

You’ll be joining a small, focused team where your impact is immediate and visible.

What You’ll Be Responsible For

• Client Onboarding & Training (40%)

  Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.

• Product Demos (40%)

  Run live demos for prospective customers—focused on solving their business pain, not pitching features.

• Customer Support (15%)

  Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.

• Support Documentation (5%)

  Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.

• Voice of the Customer (5%)

  Flag product issues, trends, and friction points to the engineering and product teams.

You’re a Fit If You Have…

• At least 2+ years in SaaS onboarding, support, or customer success
• Excellent written and spoken English—clear, friendly, and professional
• Experience leading screen-share trainings or live product walkthroughs
• Have excellent technical comprehension and can quickly understand how systems work and recommend solutions for client needs.
• A process-oriented mindset—you look for ways to document, systemise, and improve
• Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)

Nice-to-Haves

• Familiarity with CRMs, Stripe, Zapier, or fitness industry tools
• Experience working with Featurebase or other support chat tools, Notion, Linear, and Loom
• Previous experience working in a fast-growing tech startup or B2B SaaS environment
• Links to help docs, demo videos, or customer education content you’ve created
• Proficiency in using AI tools to improve personal productivity

Tools We Use

· Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase · Claude

What Success Looks Like in Year One

• You’re leading new client onboarding and cutting time to value
• Product demos convert 25%+ of leads
• 95%+ CSAT score across 200+ tickets/month
• Knowledge base content deflects >50% of common queries
• Weekly product feedback from customers results in measurable improvements

Location & Compensation

• Remote across South Africa or Europe, working in Greenwich Mean Time
• Base Salary: R420,000 – R600,000 per year depending on experience
• Sales Commission: Additional R210,000 OTE per year, commissions up-capped
• Full-time employee or long-term contractor (preferred)

How to Apply

1. Complete the application via this link
2. Include a short Loom (max 5 min) sharing a time you made a customer process better.
3. Share any support docs, videos, or demos you’ve created (if you have them).

We respond fast. Expect an intro call, a short exercise, and a final interview—all within two weeks if it’s a match.

To apply: https://weworkremotely.com/remote-jobs/gymflow-customer-onboarding-support-specialist-remote-south-africa

Headquarters: BVI

URL: https://vestigeholdingsgroup.com/

The Client Relations Specialist is a highly client-facing role responsible for managing real-time communication, onboarding, and ongoing support for both prospective and active clients.

Reporting to the Vice President and working closely with the Head of Client Relations, this individual serves as a primary point of contact across all communication channels — email, phone, text, and video — ensuring a seamless, responsive, and high-touch client experience.

This role is deeply embedded in the client lifecycle, frequently joining sales calls to initiate onboarding, supporting transaction requests, conducting client check-ins, and proactively following up to ensure all client activity — including deposits, withdrawals, broker requests, portal access, and event participation — is completed accurately and efficiently.

The ideal candidate is highly responsive, client-first, and brings a positive, solutions-oriented approach to every interaction, ensuring clients feel supported and confident at all times.

Key Responsibilities

Client Engagement & Communication

• Serve as a primary, front-line point of contact for both prospective and active clients.

• Communicate with clients throughout the day via email, phone, text, and video calls.

• Be readily available to support clients in real time, including while they are at the bank initiating wires or requesting account actions.

• Provide immediate guidance on wire instructions, funding confirmations, withdrawal processes, and portal access.

• Join live sales calls (often without advance notice) to introduce onboarding and begin the account setup process immediately upon client commitment.

• Conduct proactive client outreach, including check-ins to ensure client satisfaction and engagement.

• Contact clients to confirm attendance for firm events and ensure a strong client experience.

• Deliver a high-touch, patient, and professional experience — confidently guiding clients through questions and processes with clarity and positivity.

• Adhere to all company communication standards, SLAs, and established processes.

Client Onboarding & Account Activation

• Lead the onboarding process from initial introduction through account activation with each client.

• Guide clients in real-time through onboarding steps, documentation, and account setup.

• Collect and verify KYC documentation; coordinate directly with brokers for application processing and funding.

• Coordinate with the tech team to provision and troubleshoot client portal access during onboarding.

• Ensure a seamless transition from sales to active client with minimal friction or delay.

Client Support, Follow-Up & Retention

• Proactively follow up with clients on outstanding requests, documentation, account actions, and portal access needs.

• Track and follow up on deposit activity, including wires not yet received by the broker.

• Coordinate withdrawal requests, including submission, tracking, and ongoing follow-ups with brokers.

• Manage and fulfill broker document requests for active client accounts, ensuring timely collection and submission of required materials.

• Coordinate with the tech team to resolve client portal access issues and ensure a smooth user experience.

• Communicate clearly with clients regarding any additional documentation or system access needed to maintain or service their accounts.

• Conduct regular client check-ins to ensure satisfaction and identify any issues early.

• Ensure all client requests are completed accurately, efficiently, and with clear communication.

Transaction Support & Tracking

• Act as the central point of coordination for all client transaction activity.

• Track deposits, withdrawals, and account funding status from initiation through completion.

• Liaise with brokers and internal teams to ensure timely processing and issue resolution.

• Maintain clear visibility and communication with clients regarding transaction timelines and status.

Client Communications & Inbox Management

• Manage onboarding and client support inboxes as high-volume communication channels.

• Monitor, triage, and respond to incoming client and prospect inquiries in real time.

• Respond to introducer-related emails within the support inbox and coordinate with the Vice President as needed.

• Escalate urgent or complex issues to the Vice President or coordinate internally as needed.

• Maintain communication logs and ensure no client or introducer request goes unaddressed.

• Follow all company communication standards, SLAs, and response protocols.

Broker & Internal Coordination

• Work directly with partner brokers to coordinate account setup, deposits, withdrawals, and ongoing account maintenance.

• Track and manage broker requests, including documentation, updates, and compliance-related items for active clients.

• Collaborate with the Head of Client Relations on outreach, follow-ups, and overall client experience.

• Coordinate with the tech team on client portal access, permissions, and issue resolution.

• Coordinate with Sales and Trading teams to ensure alignment across the client lifecycle.

• Maintain organized records of all client interactions, transactions, and documentation.

Executive & Operational Support

• Support the Vice President with additional tasks, client-related initiatives, and operational needs as requested.

• Assist with tracking, reporting, and follow-ups tied to client activity and firm initiatives.

• Maintain accurate CRM records, onboarding data, and client documentation.

• Ensure all processes are compliant, documented, and audit-ready.

Qualifications

• 2–4 years of experience in a client-facing role (client services, onboarding, account management, or similar; financial services preferred).

• Strong communication skills with confidence speaking to clients across phone, video, and written channels.

• Comfortable being highly available and responsive throughout the day for real-time client needs.

• Naturally positive, patient, and client-focused with the ability to guide clients through questions with clarity and professionalism.

• Highly organized with strong attention to detail and follow-through.

• Ability to manage multiple conversations, requests, and priorities simultaneously.

• Proficiency in CRM systems, Google Workspace, and communication tools.

• Experience working cross-functionally with technical teams or supporting client-facing platforms is a plus.

• Professional demeanor with high integrity and discretion in handling client information.

• Internet and phone access required

Position Details

• Hiring Location: Canada

• Type: Full Time Contractor

• Time Zone: Central Time (or comfortably work in Central)

• Travel: 2-3x per year

• Language: English (required) and French (preferred)

• Compensation: $65,000 USD + $150 USD per new onboarded and funded account

To apply: https://weworkremotely.com/remote-jobs/vestige-client-relations-specialist-full-time-contractor

Headquarters: London, UK

URL: https://gymflow.io/

Customer Onboarding & Support Specialist (Remote, South Africa)

Full-Time | Remote | OTE R630,000 – R810,000 per annum Depending on experience

The Role

We’re hiring a Customer Onboarding & Support Specialist to:

• Help new clients get set up and confident using Gymflow
• Solve support tickets with empathy and clarity
• Create documentation that reduces repeat questions
• Run consultative product demos that close deals

You’ll be joining a small, focused team where your impact is immediate and visible.

What You’ll Be Responsible For

• Client Onboarding & Training (40%)

  Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.

• Product Demos (40%)

  Run live demos for prospective customers—focused on solving their business pain, not pitching features.

• Customer Support (15%)

  Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.

• Support Documentation (5%)

  Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.

• Voice of the Customer (5%)

  Flag product issues, trends, and friction points to the engineering and product teams.

You’re a Fit If You Have…

• At least 2+ years in SaaS onboarding, support, or customer success
• Excellent written and spoken English—clear, friendly, and professional
• Experience leading screen-share trainings or live product walkthroughs
• Have excellent technical comprehension and can quickly understand how systems work and recommend solutions for client needs.
• A process-oriented mindset—you look for ways to document, systemise, and improve
• Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)

Nice-to-Haves

• Familiarity with CRMs, Stripe, Zapier, or fitness industry tools
• Experience working with Featurebase or other support chat tools, Notion, Linear, and Loom
• Previous experience working in a fast-growing tech startup or B2B SaaS environment
• Links to help docs, demo videos, or customer education content you’ve created
• Proficiency in using AI tools to improve personal productivity

Tools We Use

· Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase · Claude

What Success Looks Like in Year One

• You’re leading new client onboarding and cutting time to value
• Product demos convert 25%+ of leads
• 95%+ CSAT score across 200+ tickets/month
• Knowledge base content deflects >50% of common queries
• Weekly product feedback from customers results in measurable improvements

Location & Compensation

• Remote across South Africa or Europe, working in Greenwich Mean Time
• Base Salary: R420,000 – R600,000 per year depending on experience
• Sales Commission: Additional R210,000 OTE per year, commissions up-capped
• Full-time employee or long-term contractor (preferred)

How to Apply

1. Complete the application via this link
2. Include a short Loom (max 5 min) sharing a time you made a customer process better.
3. Share any support docs, videos, or demos you’ve created (if you have them).

We respond fast. Expect an intro call, a short exercise, and a final interview—all within two weeks if it’s a match.

To apply: https://weworkremotely.com/remote-jobs/gymflow-customer-onboarding-support-specialist-remote-south-africa