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Remote Jobs

Spotify : Senior Machine Learning Engineer, Personalization

Headquarters: Sweden

URL: https://newsroom.spotify.com/company-info/

You’ll join a team working at the intersection of machine learning, music understanding, and user experience. We focus on generating music sessions powering experiences like systems that power conversational playlist generation to give users more adaptive and intuitive control over what they listen to.

This team collaborates closely with product, design, user research, and data science to build personalized, high-impact features used by hundreds of millions of listeners worldwide.

What You’ll Do

  • Design, build, evaluate, and ship LLM-based solutions that give users more adaptive control over their listening experience
  • Work on prompted playlist experiences with a focus on music fulfillment and session generation
  • Collaborate with cross-functional partners across user research, design, data science, product, and engineering
  • Prototype new ML approaches and bring them into production at global scale
  • Build and improve systems that connect artists and fans in personalized and meaningful ways
  • Contribute to the development of scalable ML systems serving hundreds of millions of users
  • Promote best practices in ML system design, testing, evaluation, and deployment across the organization
  • Actively contribute to a strong community of machine learning practitioners at Spotify

Who You Are

  • You are experienced in machine learning and enjoy solving complex real-world problems in collaborative environments
  • You have a strong background in machine learning, natural language processing, and generative AI
  • You are comfortable applying theory to build real-world, production-ready applications
  • You have hands-on experience building and deploying end-to-end ML systems at scale
  • You are familiar with LLM-based systems and techniques for improving them using human feedback such as reinforcement fine-tuning, DPO, or similar approaches
  • You have experience designing modular ML architectures and writing technical specifications in partnership with product teams
  • You are experienced with large-scale distributed data processing tools such as Apache Beam or Apache Spark
  • You have worked with cloud platforms like GCP or AWS

Where You’ll Be

  • This role is based in New York
  • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
The United States base range for this position is $184,050 $262,928 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.
 
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
 
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know – we’re here to support you in any way we can.
 
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Find our AI notice here: https://lifeatspotify.com/ai-notice
 
 

To apply: https://weworkremotely.com/remote-jobs/spotify-senior-machine-learning-engineer-personalization

Remote Jobs

Bjak: Senior QA Automation Engineer

Headquarters: Malaysia

URL: https://bjak.my/en

If you enjoy building cutting-edge platforms and ecosystems to provide equal access to financial services for the masses, we’d love to speak with you!

 

Your Mission:

  • Design, develop, and enhance robust automation frameworks using modern tools (e.g., Playwright, Cypress, Selenium).

  • Write clean, maintainable automated test suites for web, API services, and other application types.

  • Integrate automated tests into Git-based CI/CD pipelines (e.g., GitHub Actions, Jenkins) to support continuous delivery.

  • Execute and manage functional, regression, integration, and specialized performance tests.

  • Participate in requirement reviews to define test scenarios, identify edge cases, and ensure maximum test coverage.

  • Perform root cause analysis of failures and collaborate directly with development and product teams to resolve defects and ensure quality metrics are met.

  • Maintain test data, mocks, and environments, and build specialized tooling (e.g., monitoring/reporting dashboards) to improve QA efficiency.

  • Document test plans, test cases, automation design decisions, and contribute to the continuous improvement of overall QA processes and best practices.

Requirements:

  • Bachelor’s Degree in Computer Science, Software Engineering, or related fields.

  • 3+ years of experience in QA Automation for backend services and cloud infrastructure.

  • Strong experience with automation tools such as Playwright, Cypress, Selenium, or Appium.

  • Proficiency in JavaScript/TypeScript is a must

  • Solid understanding of REST APIs, automated API testing (Postman, Newman, REST Assured).

  • Experience with CI/CD pipelines and version control (Git).

  • Knowledge of software testing methodologies and QA best practices.

  • Familiarity with microservices, cloud platforms (AWS/GCP), and containerization (Docker/Kubernetes) is a plus.

 

Bonus Points:

  • Experience with performance testing (Locust, k6, JMeter).

  • Experience with contract testing (PACT).

  • Security testing fundamentals (OWASP).

  • Understanding of SQL/NoSQL databases.

  • Previous work in Agile/Scrum environments.

 

Benefits:

  • Innovative Challenges: Work on fast-moving, challenging, and unique business problems.

  • Career Growth: Benefit from strong learning and development plans for your career growth.

  • Global Environment: Thrive in an international work environment with a flat organizational structure.

  • Competitive Salary: Receive a competitive salary package.

To apply: https://weworkremotely.com/remote-jobs/bjak-senior-qa-automation-engineer

Remote Jobs

AlphaSense: People Operations Coordinator – Global

Headquarters: United States

URL: https://www.alpha-sense.com/

About the Role: 

The People Operations Coordinator – Global is responsible for delivering a seamless and high-quality employee experience across the full employee lifecycle. This role serves as a key operational partner, ensuring timely support for employee inquiries, accurate data management across systems, and smooth coordination of onboarding and offboarding processes. With a strong focus on detail, organization, and service, the Coordinator helps maintain compliance, operational efficiency, and a welcoming experience for employees.

What You’ll Do: 

  • Serve as the primary point of contact for all People Operations inquiries via Jira ticketing, email, and other sources ensuring adherence to service level agreements.

  • Provide tier 1 People Team support such as answering employee questions, people team systems user support, complaint/employee relations intake, verifications of employment, etc.

  • Properly escalate tier 2 People Team support – such as complex issues requiring interpretation and items needing local expertise – to appropriate People Operations team members or engage cross-functional partners as needed.

  • Responsible for People Operations onboarding tasks including but not limited to: processing onboards in HCM ensuring data accuracy, auditing new hire data against applicant tracking system, communication with new hires ensuring all onboarding tasks are completed in a timely manner, and scheduling new hire orientation sessions.

  • Maintain integrity of company HCM and third-party systems – such as local payroll providers and global mobility tools – through accurate and timely data processing.

  • Create new job requisitions (and positions when applicable) in HCM coordinating with cross-functional partners (People Business Partners, Finance, Talent Acquisition, hiring managers) as needed.

  • Responsible for People Operations offboarding tasks including but not limited to: processing terminations in HCM and third-party systems, coordinating offboard with IT and other departments as needed in accordance with service level agreements, and communication with departing and former employees.

  • Ensure protection and security of all confidential information through proper controls and discretion.

  • Assist with compliance reporting and audits such as benefit reporting, government filings, and ad hoc reporting requests.

  • Maintain employee files ensuring accuracy, organization, and compliance.

  • Support for People team initiatives as needed such as: Annual Compensation Review, performance cycles, handbook and policy launches, annual trainings, etc.

Who You Are:

  • 1-3+ years of HR administrative support experience

  • 1+ years Workday HR experience

  • 1+ years with a ticketing service tool (Jira preferred)

  • Strong written and verbal communication skills in English, with the ability to understand and communicate HR-related information clearly

  • International experience/exposure a plus but not required; preferably HR experience supporting North America and EMEA

  • Familiarity with Excel/Google Sheets (experience with filters, vLookup, formulas, etc. is a plus)

  • Strong organizational skills and attention to detail with ability to work independently and in a fast-paced environment

  • A strong problem-solver with a proactive approach to challenges, able to work independently.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

  • AlphaSense never asks candidates to pay for job applications, equipment, or training.
  • All official communications will come from an @alpha-sense.com email address.
  • If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

To apply: https://weworkremotely.com/remote-jobs/alphasense-people-operations-coordinator-global

Remote Jobs

Alaan: Sales Development Representative

Headquarters: United Arab Emirates

URL: https://www.alaan.com/about-us

About the role

We’re looking for a passionate and driven Sales Development Representative (SDR) to join our growing sales team. You’ll play a key role in identifying potential customers and creating new business opportunities through creative outbound efforts.

Note: This is a remote position, not restricted to residents of the United Arab Emirates.

 

What you’ll do

  • Identifying and engaging with potential customers through cold calls, LinkedIn, emails, and any creative strategies you think will work to book meetings.
  • Qualifying prospects and generating a steady pipeline for our sales team.
  • Guiding leads through the sales funnel by setting appointments, following up, and tracking progress toward sales goals.
  • Using Salesforce (our CRM) to track leads and manage sales activities.
  • Staying ahead of the curve on market trends and competition.

 

What we are looking for

  • 1+ year of experience in Outbound B2B SaaS/Tech sales – if you’ve worked in a fast-paced startup, even better!
  • Fast learner, and giving up is not in your vocabulary
  • Someone who thrives in dynamic environments and can juggle multiple tasks with ease.
  • Passionate about solving problems and delivering value for customers.
  • Great at building meaningful relationships with other people.

 

What’s in it for you

  • Contribute to building the Middle East’s most beloved fintech brand from the ground up
  • Benefit from a role with significant ownership and accountability
  • Thrive in a flexible hybrid culture with ample work-life balance
  • Participate in exciting offsite events
  • Competitive salary and equity
  • Enjoy additional perks like travel allowances, gym memberships, and more

To apply: https://weworkremotely.com/remote-jobs/alaan-sales-development-representative

Remote Jobs

xAI: Writing Specialist

Headquarters: California, US

URL: https://job-boards.greenhouse.io/xai/jobs/5017529007

ABOUT THE ROLE:

You will evaluate, refine, and create elite-level writing in a variety of genres and formats to advance Grok’s capabilities in one or more Writing Specialty areas. 

RESPONSIBILITIES:

  • Use proprietary software to label, annotate, and refine AI-generated text for clarity, structure, engagement, and domain-specific accuracy.
  • Utilize one or more Writing Specialty areas of expertise (e.g., Creative Fiction Writing, Game Writing, Technical Writing) to deliver high-quality curated data to improve Grok’s writing outputs, both generally and given specific audience expectations and/or use-case requirements.
  • Collaborate with engineers and other specialists to develop tasks that advance AI’s writing proficiency.
  • Improve annotation tools and workflows for efficiency.
  • Pivot as needed to work on secondary tasks to improve Grok as needed in writing-based and non-writing-based areas.

BASIC QUALIFICATIONS:

  • Proven proficiency in English and qualification for at least one chosen Writing Specialty (see below for Writing Specialty-specific qualifications).
  • Ability to critique and refine AI-generated text for readability, logical flow, grammar, consistency, style, creativity, imaginative elements, and reader immersion.
  • Strong attention to detail, with experience using reference materials, style guides, and resources for accurate, style-adherent annotations.
  • Flawless grammar, spelling, clarity, and precision.
  • Superlative communication, interpersonal, analytical, and editorial skills.
  • Commitment to developing AI that produces expert-level writing.
  • Highly adaptable and able to work under deadlines.

Applicants must meet the qualifications for one of the Writing Specialty areas listed below, and must provide verifiable proof of same (verifiable via URLs, ISBNs, award sites, etc.). 

No NDA-covered or unverifiable claims; such will result in automatic rejection and bar applicant from applying at xAI in the future.

  • Creative Fiction Writing:
    • For prose fiction writers–At least two of the following: (1) verified novel publishing deals with major houses (e.g., Big Five); (2) novel sales >50,000 units (excluding free promotions); (3) 10+ short stories in major outlets (e.g., The New Yorker, Clarkesworld); (4) major awards recognition (e.g., Hugo, Nebula finalist or comparable); (5) critical acclaim (e.g., starred reviews in Kirkus, Publishers Weekly, features in Library Journal or NY Times Book Review).
    • For screenwriters–One or more of the following: (1) verified “written by” or “screenplay by” credits on at least two produced feature films distributed by major studios, networks, or streaming platforms (e.g., Warner Bros., Netflix, HBO, Disney); (2) “written by” (or equivalent) credits on 10 produced half-hour or one-hour episodes aired on broadcast TV or cable networks, or having achieved an aggregate of 10 million views on streaming services like YouTube; (3) nominations, wins, or finalist placement for major screenwriting awards (e.g., Academy Awards, Emmy Awards, WGA Awards, Nicholl Fellowship).
       
  • Game Writing: All of the following: (1) 5+ years of professional game writing experience; (2) public portfolio showcasing branching narratives, character development, dialogue trees, and measurable player impact (e.g., reviews or engagement metrics); (3) published credits in notable games, demonstrating expertise in narrative design, lore creation, and integration with gameplay mechanics.
  • Technical Writing: All of the following: (1) 5+ years in technical writing, focusing on user manuals, API documentation, software guides, or technical reports for tech, engineering, or scientific fields; (2) public portfolio of high-impact examples (e.g., docs that reduced support tickets by 20%+, improved user adoption metrics, enhanced compliance rates); (3) Certifications from Society for Technical Communication (STC) Certified Professional Technical Communicator (CPTC), or equivalent certifications; (4) Bachelor’s degree or higher in Technical Communication, English, Computer Science, or related field.
  • Nonfiction Writing: All of the following: (1) 5+ years in non-fiction writing (memoirs, biographies, historical accounts), with 3+ published books showing commercial and/or critical success; (2) public portfolio of samples/manuscripts demonstrating structure, prose, and non-fiction standards; (3) awards, funding success, or memberships in orgs like BIO/ASJA. Bachelor’s degree or higher in English, History, or Journalism highly preferred.
  • Journalistic Writing: All of the following: (1) 5+ years of professional experience in journalism, reporting for reputable outlets; (2) expertise in investigative journalism, feature writing, or specialized beats; (3) public portfolio of published work with bylines in major outlets (e.g., NYT, BBC), with awards, citations, or engagement metrics; (4) Bachelor’s degree or higher in Journalism, Communications, English, or related field.
  • Copywriting: All of the following: (1) 5+ years in copywriting or marketing writing, with proven high-impact campaigns for brands, agencies, or in-house teams; (2) expertise across ad copy, email sequences, landing pages, and social media; (3) experience as Content Strategist, Copy Chief, or Marketing Writer; (4) public portfolio with quantified impacts (e.g., 30%+ conversion boosts, engagement/revenue growth); (5) Bachelor’s or higher in Marketing, Communications, English, or related. Experience in diverse industries (e.g., tech, healthcare, finance, consumer goods, entertainment) showing adaptable tone, style, strategy (e.g., B2B tech vs. B2C retail) highly preferred.
  • Web Writing: All of the following: (1) 5+ years of professional experience in web content creation, digital marketing, or related roles; (2) demonstrated SEO-optimized writing expertise with proven increases in organic traffic and engagement via content strategies; (3) experience managing full content lifecycles (research, writing, editing, and publishing); (4) public portfolio of high-impact work (e.g., viral articles, conversion-focused landing pages, B2B whitepapers with quantifiable growth); (5) certifications in digital marketing tools (e.g., Google Analytics, SEMrush); (6) Bachelor’s degree or higher in Journalism, Communications, English, Marketing, or related.
  • Grant Writing: All of the following: (1) 5+ years of grant writing with proven record of securing funding in excess of $1M across multiple grants and a win rate of 50% or higher; (2) expertise in researching funding opportunities and understanding grant guidelines from various sources; (3) samples of narratives, budgets, and evaluation plans that showcase persuasive writing, logical structure, and alignment with funder priorities; (4) Bachelor’s degree or higher in Communications, Public Policy, Nonprofit Management, or related.
  • Legal Writing: All of the following: (1) JD from an accredited law school; (2) 5+ years of either: (a) hands-on legal practice drafting briefs, motions, and/or contracts, or (b) teaching experience at an accredited law school; (3) familiarity with legal writing style guides (e.g., Bluebook, ALWD Guide); (4) public portfolio demonstrating legal research and writing skills.
  • Medical Writing: All of the following: (1) Master’s or higher in life sciences or related field; (2) 5+ years of hands-on medical writing experience in regulatory, communications, or publishing roles; (3) specialization in areas like drafting protocols, manuscripts, grants, or educational content, with emphasis on accuracy, clarity, and regulatory compliance; (4) authorship of at least two publications in peer-reviewed outlets.
  • Academic Writing: All of the following: (1) 5+ years in academic writing, with extensive experience in peer-reviewed publications, theses, dissertations, or scholarly books for academic fields; (2) authored articles in top-tier journals, books with reputable presses, citations exceeding 500+ via Google Scholar, or an h-index of 10 or higher; (3) public portfolio of samples, including abstracts, full papers, or proposals demonstrating rigorous argumentation, citation styles (APA, MLA, Chicago), and original contributions; (4) PhD in relevant field. Postdoctoral experience or fellowships (e.g., Fulbright) preferred.
  • Poetry Writing: All of the following: (1) advanced degree in creative writing, literature, poetry, or related; (2) publications in reputable literary journals, anthologies, or poetry collections that demonstrate mastery of a wide range of traditional forms, from haiku to sonnet to villanelle; (3) history of awards, fellowships, or residencies from recognized organizations; (4) one or more of the following: (a) published collections with major presses, (b) poems in outlets like Poetry Magazine, (c) awards like National Book Award for Poetry, (d) fellowships from NEA or Guggenheim.

Special Note: If your publication record is primarily free verse, please do not apply, as the position requires a deep understanding of classical forms and poetic techniques.

PREFERRED SKILLS AND EXPERIENCE:

  • Familiarity with AI tools or prompt engineering.
  • Ability to teach or critique writing in a collaborative environment on both technical and non-technical levels.
  • Familiarity with Google Workspace, Slack, Notion, and other remote work and collaboration tools.

LOCATION AND OTHER EXPECTATIONS:

  • Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit.
  • For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required.  On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables. 
  • Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs.
  • For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time.
  • We are unable to provide visa sponsorship.
  • For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

COMPENSATION AND BENEFITS:

US based candidates: $45/hour – $125/hour depending on factors including subspecialty applied for, relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process.

Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

xAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/xai-writing-specialist

Remote Jobs

xAI: Finance Expert – Portfolio Management

Headquarters: San Francisco, US

URL: https://x.ai/

ABOUT THE ROLE:

We are seeking an accomplished Portfolio Manager to enhance xAI’s AI models by providing institutional-grade investment expertise into our model training and validation processes. In this role, you will apply your deep knowledge of equity and fixed income valuation, portfolio construction across liquid and alternative investments, risk management, derivatives-based hedging, and performance attribution to guide the development of AI systems that serve sophisticated investment professionals. You will collaborate with technical teams to refine annotation tools and curate impactful data, ensuring our models effectively capture real-world portfolio management dynamics. This role requires adaptability, strong analytical skills, and a passion for driving innovation in a fast-paced environment.

RESPONSIBILITIES:

  • Utilize proprietary software to provide accurate input and labels for buy-side finance projects, ensuring high-quality data for AI model training.
  • Deliver curated, high-quality data for scenarios involving portfolio construction, asset allocation, security selection, risk management, performance attribution, and investment decision-making across equity, fixed income, and multi-asset strategies.
  • Collaborate with technical staff to support the training of new AI tasks and contribute to the development of innovative technologies.
  • Assist in designing and improving efficient annotation tools tailored for portfolio management data.
  • Select and analyze complex problems in portfolio management aligned with your expertise to enhance AI model performance.
  • Interpret, analyze, and execute tasks based on evolving instructions, maintaining precision and adaptability.

BASIC QUALIFICATIONS:

  • Professional experience in portfolio management or related fields (e.g., portfolio manager, buy-side analyst, investment strategist, risk manager, or quantitative researcher at an asset manager, pension fund, endowment, or hedge fund).
  • Proficiency in reading and writing informal and professional English.
  • Strong communication, interpersonal, analytical, and organizational skills.
  • Excellent reading comprehension and ability to exercise autonomous judgment with limited data.
  • Passion for technological advancements and innovation in portfolio management finance.

PREFERRED SKILLS AND EXPERIENCE:

  • Relevant certification or advanced training (e.g., CFA, CAIA, or similar finance-related certification).
  • Experience mentoring or training others in portfolio management or investment practices.
  • Comfort with recording audio or video sessions for data collection.
  • Familiarity with AI or data annotation workflows in a technical setting.

LOCATION AND OTHER EXPECTATIONS:

  • Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit.
  • For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required.  On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables. 
  • Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs.
  • For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time.
  • We are unable to provide visa sponsorship.
  • For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

COMPENSATION AND BENEFITS:

US based candidates: $45/hour – $100/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process.

Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

xAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/xai-finance-expert-portfolio-management

Remote Jobs

Alaan: Customer Success Associate

Headquarters: United Arab Emirates

URL: https://www.alaan.com/

About the role

As a Customer Success Associate at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You’ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.

 

What you’ll do

  • Account Management – Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
  • Continuous Learning and Development – Develop a deep understanding of a client’s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
  • Vigilance and Awareness – Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
  • Product Development – Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.
  • A Constant Air of Improvement – Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
  • Ownership – Take responsibility for positively building client relationships over time as their go-to trusted advisor.

What we are looking for

  • 2 to 3 years of proven successful experience as a Customer Success
  • Prior experience in B2B SaaS/B2B/Fintech/Tech/startup is a plus
  • Proven track record – Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programs or equivalent.
  • Ownership – Ability to multi-task and independently handle tasks without any follow-ups.
  • Problem Solver – You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.
  • Passion for Business Optimization – You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.
  • Cognitive Intelligence – You can think on your feet, seeing all the angles to best position our platform to best fit a client’s needs.
  • Client Empathy – You’ll be building deep, trusting relationships.
  • Communication Skills – Excellent verbal, written, and presentation skills in English.
  • Positivity – You’ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.
  • Curiosity – You’re interested in learning more about the industry and show an outstanding curiosity towards the client base.
  • Start-up Attitude – You’re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.
  • Knowledge – Accounting and Finance processes is a strong plus.

What’s in it for you

  • Contribute to building the Middle East’s most beloved fintech brand from the ground up
  • Benefit from a role with significant ownership and accountability
  • Thrive in a flexible hybrid culture with ample work-life balance
  • Participate in exciting offsite events
  • Competitive salary and equity
  • Enjoy additional perks like travel allowances, gym memberships, and more

To apply: https://weworkremotely.com/remote-jobs/alaan-customer-success-associate

Remote Jobs

Housecall Pro: Senior Product Operations Manager I

Headquarters: United States

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

  • A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)

  • Paid holidays and flexible, take-it-as-you-need-it paid time off 

  • Equity in a rapidly growing startup backed by top-tier VCs

  • Monthly tech reimbursements

  • A culture built on innovation that values big ideas, no matter where they come from

 

Role Overview

As a Senior Product Operations Manager for Partnerships, you own the strategy for how Housecall Pro engages with our largest franchise and enterprise partners. You are responsible for deeply understanding partner business models, identifying product opportunities, and driving strategic alignment between partner needs and our product roadmap.

You serve as a trusted advisor to both partners and internal Product leadership—translating complex partner requirements into strategic product recommendations and conducting research that shapes where we invest. You work closely with Product, Engineering, and Business Development leaders to ensure we’re building the right solutions for our most strategic accounts.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

Own Partnerships Strategy

  • Define and drive the strategic approach for engaging with franchise and enterprise partners

  • Build frameworks for evaluating partner requirements, assessing business impact, and prioritizing investments

  • Identify patterns across partners to surface strategic opportunities that inform product direction

  • Develop metrics to measure partnership health, product delivery effectiveness, and business impact

Research & Influence Product Direction

  • Conduct market research on franchise, distributor, and supplier models to identify product opportunities

  • Perform competitive analysis to understand how partners evaluate solutions and where gaps exist

  • Synthesize partner feedback and market insights into strategic recommendations for Product leadership

  • Partner with Product Managers and Directors to translate research into roadmap priorities

Lead Partner Engagement

  • Serve as the senior technical point of contact for strategic partners, managing executive-level relationships

  • Lead discovery sessions to deeply understand partner business requirements, operational challenges, and growth objectives

  • Present to partner executives on product roadmaps, integration capabilities, and strategic solutions

  • Handle escalations and complex technical challenges, providing strategic guidance on solutions and timelines

Drive Cross-Functional Execution

  • Lead cross-functional teams across Engineering, Product, Legal, and Business Development to deliver partner solutions

  • Coordinate API integrations and technical implementations with Engineering teams

  • Manage complex, multi-stakeholder projects from requirements through delivery

  • Ensure seamless handoffs between Business Development, Implementation, and ongoing Account Management

Scale the Function

  • Build scalable processes, SOPs, and playbooks that enable the partnerships function to grow

  • Establish escalation workflows, communication protocols, and prioritization frameworks

  • Identify opportunities to improve operational efficiency through AI tooling and automation

  • Mentor team members and develop best practices that elevate partnerships capabilities

Qualifications:

  • 5+ years experience in technical account management, product operations, product management, or strategy consulting

  • 1+ years experience leading and mentoring others

  • Bachelor’s degree in related field or equivalent work experience

  • Experience working with enterprise software integrations and APIs

  • Strong understanding of SaaS business models and franchise/enterprise operations

  • Proven ability to conduct market research and translate findings into strategic recommendations

  • Ability to influence without authority and drive alignment across senior stakeholders

  • Experience managing complex, multi-stakeholder projects

  • Willingness to travel as needed to support partners (typically 15-20% annually)

What will help you succeed:

  • Experience in B2B SaaS or enterprise software environments, particularly with franchise or multi-location businesses

  • Strong communication skills with ability to present to executive audiences (internal and partner)Strong affinity for product strategy—you can connect partner needs to product opportunities

  • Excellent organizational and project management skills

  • Deep understanding of how Product organizations operate and make prioritization decisions

  • Analytical mindset with ability to synthesize qualitative and quantitative data into insights

  • Experience with product management tools (Jira Product Discovery, Confluence) and AI/automation platforms (Claude, ChatGPT, n8n, Zapier)

  • Comfort with ambiguity and ability to translate complex partner challenges into actionable problem statements

  • Customer empathy with ability to balance partner advocacy with business priorities

 

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

 

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $120,000-$149,000 + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates – Housecall Pro

To apply: https://weworkremotely.com/remote-jobs/housecall-pro-senior-product-operations-manager-i

Remote Jobs

Fusemachines: Applied AI Engineer (Automation)

Headquarters: Nepal

URL: https://fusemachines.com/

Type: Remote, Full-time

Role Overview

As an Applied AI Engineer(Automation), you will deliver high-impact AI and automation solutions for clients—owning work from requirements discovery through prototype and production deployment. You’ll build reliable, maintainable systems that integrate LLMs into real business workflows via APIs, automation platforms, and backend services.

This is a mid-to-senior individual contributor role. You’ll collaborate closely with Solutions Architects, Delivery/Engagement leads, and Product Managers to scope, build, ship, and iterate on client solutions.

Key Responsibilities

  • Design & Deploy: Design, develop, and deploy tailored AI and automation solutions aligned to client objectives.
  • Build Workflows & Services: Translate business problems into production-grade AI workflows and services using Python, automation tools (n8n/Make/Zapier or similar), and LLM platforms/APIs (e.g., OpenAI, IBM watsonx.ai, Amazon Bedrock), plus retrieval systems.
  • Agentic Systems: Build and deploy agentic workflows using LangChain, LangGraph, and Google ADK, including tool calling and structured outputs.
  • Retrieval & Knowledge Systems: Implement RAG pipelines using vector databases and search technologies (e.g., Pinecone, Elasticsearch, pgvector) and graph databases when appropriate.
  • Prototype → Production: Ship fast prototypes, then harden them into scalable systems (testing, reliability, deployment, monitoring) independently or with a team.
  • Client Partnership: Participate in discovery, run technical calls/demos when needed, and communicate tradeoffs clearly to client and internal stakeholders.
  • Ongoing Support & Iteration: Improve deployed solutions through feature work, bug fixes, monitoring, prompt/model improvements, and additional automations.
  • Documentation: Produce clear technical documentation, client demos, and internal playbooks to enable reuse and scalability.
  • Continuous Learning: Stay current on LLM tooling and delivery best practices to improve quality and speed.

Success in This Role Looks Like

  • Solutions consistently meet or exceed client expectations and show measurable impact (time saved, cost reduced, improved conversion/deflection, faster cycle time).
  • Clients trust you as a go-to engineering partner and expand usage of deployed AI workflows.
  • Deliveries are production-ready: monitored, testable, documented, and maintainable.

Required Qualifications

  • 3–8 years of software or AI engineering experience (mid-to-senior).
  • 2–3+ years of AI Automation, Generative AI, or Agentic AI (mid-to-senior).
  • Strong Python engineering skills and experience building APIs/services (e.g., FastAPI).
  • Hands-on experience integrating LLMs (e.g., OpenAI APIs or equivalents), including prompt design, structured outputs, and basic evaluation practices.
  • Experience with at least one workflow automation platform (n8n, Make, Zapier, or similar) and building reliable integrations.
  • Familiarity with RAG fundamentals and retrieval systems (embeddings, vector search); exposure to vector databases and/or Elasticsearch.
  • Production engineering fundamentals: Docker, cloud deployment (AWS/GCP/Azure/IBM), and experience with async/queuing patterns (e.g., Celery, Redis, Kafka).
  • Comfort operating in a client-facing environment: technical calls, demos, and collaborating with cross-functional stakeholders.

Preferred Qualifications

  • Experience with fine-tuning LLMs or other ML models; broader ML exposure is a plus (not required).
  • Familiarity with observability and tracing (e.g., LangSmith, OpenTelemetry) and prompt/version lifecycle management.
  • Experience with graph databases / knowledge graphs.
  • Familiarity with data governance and AI governance concepts (PII handling, auditability, access controls, risk awareness).
  • Prior consulting experience or work in fast-paced startup environments.

Fusemachines is an Equal Opportunities Employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable federal, state, or local laws.

To apply: https://weworkremotely.com/remote-jobs/fusemachines-applied-ai-engineer-automation

Remote Jobs

Zscaler: Senior Manager, Creative Design and Media

Headquarters: USA – Update Location

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

We are actively seeking an accomplished Manager to lead our team of Content Writers and SEO/AEO specialists. In this role, you will play a critical role in how customers discover, experience, and engage with Zscaler across search engines and AI-powered platforms. You will lead our SEO and Answer Engine Optimization (AEO) strategy to increase organic visibility, drive qualified traffic, and continuously improve the digital experience across zscaler.com. You will also lead a global team of experts that contribute to our portfolio of public facing web properties. You will also closely collaborate with our head of global web, web engineering, and UX design teams to deliver world-class experiences for both end users and agents. 

What You’ll Do (Role Expectations)

  • Lead Zscaler’s global SEO and AEO strategy, focusing on increasing organic traffic, keyword rankings, and visibility across AI-driven search landscapes.

  • Manage and develop a global team of SEO specialists and web content writers, shaping search-informed editorial strategies that align with customer needs and buyer journeys.

  • Own technical SEO and site performance initiatives, collaborating directly with web engineering teams to improve crawl efficiency, page speed, and overall site health.

  • Champion user experience improvements by identifying opportunities to enhance clarity, usability, and conversion across key public-facing web pages.

  • Establish SEO/AEO success metrics, track performance, and communicate measurable business impact to marketing leadership while advocating for best practices across the broader organization.

Who You Are (Success Profile)

  • You thrive in ambiguity. You’re comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

  • You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

  • You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

  • You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

  • You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking For (Minimum Qualifications)

  • Extensive experience in SEO/AEO, UX, or digital growth roles, specifically within B2B SaaS or the enterprise technology sector.

  • Proven ability to lead and develop professional teams and execute complex SEO strategies at a global scale.

  • Strong understanding of technical SEO, site architecture, and performance optimization.

  • Demonstrated experience collaborating with engineering, UX design, and marketing teams to deliver digital projects.

  • A data-driven mindset with a focus on translating search metrics into measurable business impact.

#LI-Remote

#LI-DS9

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$133,000 – $190,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans

  • Time off plans for vacation and sick time

  • Parental leave options

  • Retirement options

  • Education reimbursement

  • In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

To apply: https://weworkremotely.com/remote-jobs/zscaler-senior-manager-creative-design-and-media