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Paired: Senior Customer Support Agent – Remote/Worldwide

Headquarters: Colombia

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Senior Customer Support Agent (Premium Beauty)
Luxury Beauty Brand – Remote • Full-Time
Start Date: February 5, 2025

About Us

We are a luxury beauty brand committed to delivering exceptional products and an elevated customer experience. We believe that every interaction with our customers should reflect the premium quality and care that goes into our formulations. As we continue to grow, we’re looking for a Senior Customer Support Agent who understands that in the luxury space, support isn’t just about solving problems—it’s about creating memorable, positive experiences that strengthen customer relationships.

The Role

We’re seeking a detail-oriented, empathetic Senior Customer Support Agent to serve as the voice of our brand. This is a high-touch support role where you’ll manage the full spectrum of customer inquiries—from order assistance and product questions to shipping updates and returns—all while maintaining the refined, premium tone that defines our brand.

You’ll be the first point of contact for customers who have chosen us, and your ability to deliver warm, professional, and solutions-focused support will directly impact how they feel about our brand.

What You’ll Do

Customer Support & Communication

  • Respond promptly to customer inquiries via email, chat, and social media with a premium, brand-aligned tone
  • Handle order management including processing, tracking, modifications, and cancellations
  • Manage returns, exchanges, and refunds with grace and professionalism
  • Address product questions, provide usage guidance, and offer personalized recommendations
  • Resolve shipping issues and coordinate with logistics partners to ensure smooth delivery

Customer Experience

  • Turn challenging situations into positive experiences through empathetic problem-solving
  • Anticipate customer needs and proactively communicate relevant information
  • Document customer feedback and identify patterns to improve products and processes
  • Maintain detailed records of customer interactions in our support platform

Brand Stewardship

  • Uphold our premium brand voice in all customer communications
  • Ensure every interaction reflects our commitment to quality and customer care
  • Collaborate with the team to maintain consistency in messaging and support standards

Requirements

Essential Experience

  • Proven experience in customer support for beauty, skincare, cosmetics, or luxury consumer brands
  • Background in e-commerce customer service, including familiarity with order management systems and shipping processes
  • Demonstrated ability to handle high-touch, premium customer interactions

Communication & Skills

  • Fluent in English with exceptional written communication skills
  • Ability to write with warmth, clarity, and sophistication—matching a premium brand tone
  • Strong problem-solving skills and sound judgment in handling sensitive situations
  • Detail-oriented with excellent organizational abilities

Technical Proficiency

  • Experience with customer support platforms (Zendesk, Gorgias, Freshdesk, or similar)
  • Comfortable with e-commerce platforms (Shopify preferred)
  • Proficiency with Google Suite or Microsoft Office
  • Ability to quickly learn new tools and systems

Work Style

  • Self-motivated and capable of working independently in a remote environment
  • Responsive and reliable—able to maintain consistent communication
  • Patient, empathetic, and genuinely enjoys helping people
  • Flexible and adaptable to evolving processes and growing brand needs

Nice-to-Haves

  • Personal passion for beauty, skincare, or wellness
  • Experience with subscription-based or DTC beauty brands
  • Multilingual capabilities (Spanish, French, or other languages)
  • Familiarity with customer retention strategies
  • Basic knowledge of beauty ingredients or formulations

What Success Looks Like

  • Customers feel heard, valued, and confident in their choice to purchase from us
  • Response times are prompt and resolution times are efficient
  • Customer satisfaction ratings consistently meet or exceed targets
  • You proactively identify opportunities to improve the customer experience
  • Brand voice and tone remain consistent and elevated across all communications
  • Remote Working for US Company
  • Exposure to new technology & trend
  • Competitive Salary

To apply: https://weworkremotely.com/remote-jobs/paired-senior-customer-support-agent-remote-worldwide

Remote Jobs

Doordash Usa: Staff Product Manager, People Product

Headquarters: United States – Remote

About the Team

The People Technology Product team builds the internal tools and frameworks that power every employee’s journey at DoorDash. We combine a hybrid “build + buy” approach to deliver intelligent, scalable, and people-centric experiences across hiring, onboarding, learning, performance, compensation, and more. Our team partners closely with Design, Engineering, Analytics, People/HR, and IT to design and develop products that connect and elevate the entire People Tech stack. We’re redefining how great employee experiences are built from the inside out.

About the Role

We’re reimagining how DoorDash grows, develops, and retains talent — and we’re hiring a Staff Product Manager to lead our first-party custom Talent Management products. This is a critical individual contributor role on the People Technology Product team, focused on building and evolving DoorDash-owned products that power performance, feedback, promotions, calibration, and talent insights across the company globally.

You’ll be the end-to-end product owner for a suite of custom-built talent products that sit at the center of how employees experience growth, how managers develop their teams, and how People partners guide the business. These products increasingly act as the system of engagement on top of our core HR systems, translating complex data and processes into intuitive, actionable experiences.

This role is ideal for a product leader who enjoys owning durable product surfaces, thrives in complexity, and wants to build foundational systems that scale with the company.

What You’ll Own

Own Core Talent Management Products

Lead the roadmap and execution for DoorDash’s custom talent products, including feedback, annual review, calibrations, promotions, and connected talent insights.

  • Build Durable First-Party Systems: Design and evolve first-party product capabilities — employee profiles, manager dashboards, task orchestration, and talent signals — that persist across cycles and reduce reliance on one-off tools or spreadsheets.

  • Enable Better Talent Decisions Through Product: Create experiences that help managers and leaders evaluate performance, assess readiness, and invest in growth using consistent signals, not manual synthesis or institutional knowledge.

  • Optimize for Scale, Reuse, and Signal Quality: Build modular product components and workflows that scale across geographies, orgs, and brands, while improving data quality, latency, and trust in talent signals.

  • Partner Closely with Engineering and Talent COEs: Work hand-in-hand with Engineering, Design, Analytics, and Talent COE partners to translate program needs into product capabilities — balancing cycle-driven delivery with long-term platform investments.

  • Raise the Bar for Custom Product Development in People Tech: Model strong product judgment in a first-party environment: define clear problem statements, scope MVPs intentionally, invest in foundations where they compound, and deliver high-quality products in a fast-moving org.

What you’ll bring:

  • Have a track record of building and optimizing internal products — especially in Talent Management or broader People environments.

  • Are comfortable working with building custom tools while working with third-party SaaS data platforms.

  • Love turning complexity into simplicity — especially in areas like talent management user experience and process simplification.

  • Collaborate naturally with designers, engineers, talent management specialists, and stakeholders of all levels, and take pride in delivering systems people want to use.

  • Are a strong communicator who can explain product decisions clearly, even when juggling speed, risk, and technical constraints.

Additional nice-to-haves:

  • Experience owning first-party products through annual or semi-annual cycles:  Familiarity with performance, promotion, or compensation cycles — including the realities of deadlines, data freezes, change management, and stakeholder pressure — and the ability to improve systems without disrupting critical business moments.

  • Global or multi-brand product experience: Familiarity building products that must work across regions, legal contexts, and company brands.

  • Strong intuition for data quality and trust in People systems: A track record of improving signal quality, latency, and confidence in internal data.

Why You’ll Love Joining Our Team

The People Technology Product and Design team is building the future of how employees join, grow, and thrive at DoorDash. We partner closely with Engineering and People/HR to create tools that are as scalable and data-driven as our business — without sacrificing speed or usability. If you’re passionate about building internal systems that move fast and actually work, this is your kind of team.

We expect this position to be filled by 3/16/26.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

  • For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

  • For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$163,200 – $240,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

To apply: https://weworkremotely.com/remote-jobs/doordash-usa-staff-product-manager-people-product

Remote Jobs

Growth Leads: Senior Product Owner – SEO

Headquarters: Malta

Senior Product Owner

Growth Leads is a leading affiliate and lead generation company working within the iGaming and finance verticals. We build high-end websites with quality content that helps customers make an informed buying decision – driving relevant traffic through organic and paid search.

We’re looking for an entrepreneurial and hands-on leader to take ownership of one of our new flagship products. This is a rare opportunity to combine deep SEO expertise with product ownership, taking a concept that has undergone 6 months of strategic preparation and scaling it into a market-leading asset. As Senior Product Owner, you’ll have full ownership of the product’s success – building and leading the team, driving the strategy, and directly benefiting from the results through profit sharing
.

Key Responsibilities:

  • Product Ownership & Strategy: Take full ownership of a flagship product, developing and executing the roadmap from launch through to scale, with autonomy over strategic decisions.

  • Team Building & Leadership: Build and scale a high-performing team from the ground up, recruiting the right talent and creating a culture of excellence and accountability.

  • SEO-Led Growth: Leverage deep SEO knowledge to drive organic traffic growth, ensuring the product achieves and maintains strong visibility across target keywords and markets.

  • Hands-On Execution: Work directly on critical tasks in the early stages from content optimization to technical implementation while transitioning to strategic oversight as the team grows.

  • Performance & Optimization: Own all key metrics, continuously testing, analyzing, and optimizing to maximize traffic, conversions, and revenue generation.

  • Cross-Functional Collaboration: Work closely with content, development, and marketing teams to ensure seamless execution and alignment with broader business objectives.

  • Innovation & Experimentation: Identify opportunities for growth, test new approaches, and implement learnings to stay ahead of the competition and search algorithm changes.

Requirements & Skills:

  • Proven Track Record: Demonstrated success in scaling SEO-driven products or websites, with measurable results in traffic and revenue growth.

  • SEO Expertise: Deep understanding of SEO best practices across content, technical, and off-page strategies, with the ability to identify and capitalize on opportunities.

  • Entrepreneurial Mindset: Self-starter with an ownership mentality who thrives in building something from the ground up and driving it to profitability.

  • Hands-On Approach: Comfortable rolling up your sleeves and working directly on execution, not just strategy and delegation.

  • Leadership Experience: Experience building and managing teams, with the ability to hire, develop, and inspire high performers.

  • Analytical Skills: Strong ability to interpret data, identify trends, and make data-driven decisions to optimize performance.

  • Lead Generation & Affiliate Marketing: Understanding of conversion optimization and how to build products that generate high-quality leads.

  • Industry Knowledge: Experience in the iGaming industry is a strong advantage.

Why Join Us?

  • Ownership & Profit Share: This isn’t just a job. You’ll have true ownership of the product with a direct stake in its success through profit sharing.

  • Entrepreneurial Opportunity: Build and scale a flagship product with the backing and resources of an established company, without the typical corporate constraints.

  • Flexibility: Remote working environment or join us at our office in Malta.

  • Proven Foundation: Step into a project with 6 months of expert preparation behind it, giving you a strong foundation to build upon.

  • Career Defining Role: This is your chance to make your mark, build something significant, and prove your ability to drive a product from concept to market leader.

If you’re an entrepreneurial SEO expert with a proven track record of scaling digital products, and you’re ready to take full ownership of a flagship project with the rewards to match, we want to hear from you!

To apply: https://weworkremotely.com/remote-jobs/growth-leads-senior-product-owner-seo

Remote Jobs

Hard Rock Digital: Product Analyst – Back Office

Headquarters: ENG, United Kingdom

Job description

What are we building? 

Hard Rock Digital is on a mission to become the premier destination for online sportsbook, gaming, and social gaming. We’re building products for millions of users with integrity, innovation, and a deep respect for the regulatory frameworks that govern our industry.

 

Rooted in the legacy of Hard Rock and the Seminole Tribe of Florida, our brand is synonymous with excellence in entertainment, gaming, and hospitality, and we’re bringing that same standard to the digital space. Ready to join a team built for growth and impact?

What’s the position?

We are seeking a motivated, detail-oriented Product Analyst to support the development of our internal admin tools and frameworks. In this role, you will work closely with product managers, engineers, and operational stakeholders to improve the tools that power our business behind the scenes.

This is an excellent opportunity for someone looking to develop strong product fundamentals while contributing to critical internal systems that directly impact daily operations.

 

Key Responsibilities:

  • Assist product leaders in developing and executing the product roadmap by supporting research, requirements gathering, documentation, and backlog grooming

  • Help refine and document requirements to support the development of internal tools

  • Gather feedback from teams to understand operational pain points and feature needs

  • Collaborate closely with engineering, design, and QA teams throughout feature development and testing

  • Support product-related questions and issues by working with operations, support, and technical teams to investigate and resolve problems

  • Assist in tracking basic KPIs related to tool performance, adoption, and operational efficiency

  • Support internal stakeholder communication by documenting requirements, updates, and key decisions

  • Apply agile development practices in a fast-paced, iterative environment

  • Leverage a startup mindset by taking ownership of your work and driving toward high-quality outcomes

Job requirements

What are we looking for?

We are looking for a motivated, analytical problem-solver who is eager to learn and contribute to the development and improvement of internal operational tools. The ideal candidate is detail-oriented, comfortable getting into the weeds, and naturally curious about how systems actually work.

 

This is not an engineering role, but you should be comfortable investigating issues independently. This includes opening browser developer tools, examining data flows, reviewing configurations when appropriate, and tracing problems to their root cause rather than stopping at surface-level explanations. You take ownership of problems, ask the right questions, and do not move on until you understand why something behaves the way it does.

 

You are driven by improving internal workflows and enabling teams to work more effectively. You bring a hands-on, investigative mindset to every initiative, with a focus on delivering reliable, well-understood solutions that meaningfully support the business.

 

The ideal candidate will have:

  • A basic understanding of product development processes and methodologies

  • A strong interest in process automation and workflow optimization

  • Comfort working with data and internal tools such as dashboards, admin interfaces, spreadsheets, or basic queries

  • A passion for learning and an eagerness to contribute in a fast-paced environment

  • Strong written and verbal communication skills for collaborating across teams

  • Excellent teamwork skills, including the ability to work across multiple time zones

  • Basic analytical skills to track tool performance and identify areas for improvement

  • A bias toward action, with the ability to move work forward without waiting for perfect direction

 

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

  • Competitive pay and benefits

  • Flexible vacation allowance

  • Flexible work from home or office hours

  • Startup culture backed by a secure, global brand 

  • Opportunity to build products enjoyed by millions as part of a passionate team

 

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

All done!

Your application has been successfully submitted!

Other jobs

To apply: https://weworkremotely.com/remote-jobs/hard-rock-digital-product-analyst-back-office

Remote Jobs

3pillar: Senior Technical Lead DevOps – AWS

Headquarters: Mexico

Join Our Mission at 3Pillar: Elevate Your Impact!
As a Senior DevOps Engineer, you are the cornerstone of operational excellence, driving forward innovations that redefine industries.
Your expertise in DevOps practices will ensure the seamless integration and continuous delivery of our groundbreaking projects, from transforming urban living to pioneering new healthcare solutions.
Your role is pivotal in mentoring a dynamic team, optimizing deployment strategies, and implementing cutting- edge technologies to keep us at the forefront of the tech landscape.

Desired Capabilities

    • Strong attention to detail
    • Excellent communication skills
    • Ability to work well in a team
    • Analytical and problem-solving skills
    • Time management and organizational skills
    • Ability to learn quickly
    • Adaptability and flexibility
    • Proven ability to lead and mentor junior members of the QA team.

Key Responsibilities

    • Design, implement, and maintain CI/CD pipelines using tools such as Jenkins and GitHub Actions to automate software build, test, and deployment processes, with a specific focus on data center technologies.
    • Manage and configure infrastructure as code using tools such as Terraform and CloudFormation, ensuring scalability, reliability, and security, with expertise in on-prem data center configurations.
    • Implement and maintain monitoring and alerting systems using AWS CloudWatch and other tools to ensure the health and performance of our applications and infrastructure,data center monitoring solutions.
    • Collaborate with development and operations teams to troubleshoot and resolve issues in production environments, with a deep understanding of On-prem data center integration challenges.
    • Continuously evaluate and implement best practices for DevOps processes, tools, and technologies, with a specific focus on optimizing workflows related to data center technologies.
    • Lead efforts to optimize cloud resources usage and costs while ensuring high availability and performance, leveraging AWS database services and other cloud-native technologies, with consideration for data center integration requirements.
    • Implement certificate upgrades, migrations, and other security-related tasks, ensuring compliance with industry standards and best practices.

Minimum Qualifications:

    • Bachelor’s degree in Computer Science, Engineering, IT, or related field; or equivalent practical experience.
    • Minimum of 8 years of experience in a DevOps or Site Reliability Engineering role, with expertise in data center technologies.
    • Extensive experience with cloud platforms such as AWS including services like EC2, S3, RDS, Lambda, or Kubernetes, with expertise in data center integrations.
    • Strong understanding of containerization technologies such as Docker and container orchestration tools like Kubernetes, with knowledge of containerization solutions.
    • Experience with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI/CD.
    • Solid understanding of networking concepts, security best practices, and infrastructure automation, with expertise in data center security configurations.
    • Excellent problem-solving and troubleshooting skills, with a strong attention to detail.
    • Effective communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.

Additional Experience Desired:

    • Advanced certifications related to DevOps, cloud platforms (AWS), and Kubernetes, validating specialized skills and knowledge.
    • Demonstrated ability to prioritize efforts based on business impact, highlighting strategic planning and project management skills.
    • Proven experience in providing accurate status tracking and reporting, ensuring transparency and effective communication within and across teams.
    • Capability to estimate testing and deployment efforts accurately, showcasing an understanding of project scope and timelines.

Benefits:

    • Medical Insurance benefits as per company policy. 
    • Life Insurance as per company policy
    • 15 days of paid vacation plus additional days based on tenure
    • Vacation bonus as per local law
    • Sick leave and paid holidays as per local law
    • Profit sharing as per local law
    • Paternity and maternity leave as per as per local law
    • Marriage, bereavement and graduation leaves as per company policy
    • Christmas bonuses as per local law
    • Work from home allowance as per company policy
    • Punctuality and attendance bonuses as per company policy
    • Food tickets as per company policy
    • Direct deposit of payroll.
    • Paid professional certifications
      • #LI-Remote
What is it like working for 3Pillar Global?
At 3Pillar, we offer a world of opportunity:
– Imagine a flexible work environment – whether it’s the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach. 
– You will be part of a global team, learning from top talent around the world and across cultures, speaking English every day. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams. 
– We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on well-being. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.
– Our professional services model enables us to accelerate career growth and development opportunities – across projects, offerings, and industries.
– We are an equal-opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity – globally and locally. 
Join us and be a part of a global tech community!   Check out our Linkedin site and Careers page to learn more about what it’s like to be part of our #oneteam! 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

To apply: https://weworkremotely.com/remote-jobs/3pillar-senior-technical-lead-devops-aws

Remote Jobs

Vivid: WFM / RTM – Customer Support

Headquarters: Remote, Limassol

About Vivid

At Vivid, we’re reimagining how individuals and businesses manage money. Our all-in-one app opens up a world of financial possibilities: invest in global stocks, ETFs, and over 150 cryptocurrencies, earn cashback on everyday purchases, and access personalised insights to make the most of your finances—all tailored to your lifestyle.   
 
For businesses, Vivid Business offers a powerful suite of tools, including multi-IBAN accounts, high-interest rates, business cashback, team cards, and seamless accounting integrations to streamline operations.   
 
Our mission? Your success. Everyone deserves the chance to see their finances flourish, and we’re dedicated to empowering our customers to make this a reality.   

Since our 2020 launch in Germany, Vivid has rapidly expanded across Europe, earning the trust of over 500,000 customers looking for a simpler, smarter way to grow their wealth. With over €200 million raised from top investors and a valuation of €775 million, Vivid is where modern finance meets real opportunity. Join us and experience a new way to thrive financially.

About The Role

We are looking for a highly organized and motivated WFM / RTM Specialist to join our Customer Care team. In this role, you will own workforce planning and demand forecasting, ensuring the right number of skilled resources are available at the right time. You will actively monitor real-time performance, drive schedule adherence, and ensure service level agreements (SLAs) are consistently met. By establishing robust workforce management processes and proactively mitigating intraday risks, you will play a key role in delivering a seamless, high-quality customer experience—and creating genuine “WOW” moments for our customers.

Your Mission

  • Workforce Planning & Forecasting: Ensure adequate staffing to meet demand across SME and Retail teams, supporting a 24/7 operation and an international, remote and hybrid workforce, while accounting for volume trends, shrinkage, and business growth.

  • Scheduling & Capacity Management: Create and maintain monthly and daily schedules to cover chats, emails, side tasks, trainings, and meetings, ensuring optimal coverage and skill mix across time zones.

  • Real-Time Management (RTM): Monitor intraday performance against forecasts, staffing plans, and SLAs, taking proactive actions to manage risks, drive schedule adherence, and respond effectively to unexpected volume spikes or operational issues.

  • Backlog Management: Actively track backlog levels, anticipate potential buildup, and implement timely mitigation actions to prevent or reduce backlog during sudden peak volumes.

  • SLA & Performance Adherence: Ensure consistent achievement of SLAs through effective planning, real-time interventions, and close collaboration with Customer Care leadership.

WOW Moments & Continuous Improvement: Identify opportunities to elevate the customer experience beyond SLAs, continuously improving WFM and RTM processes to deliver true “WOW” moments for our customers.

Your Profile

  • WFM / RTM Experience: 2–3 years of experience in Workforce Management and/or Real-Time Management within a customer-facing environment. Experience supporting 24/7 operations with remote and hybrid international teams is a plus.

  • Data & Tools Expertise: Strong ability to analyze and interpret data—particularly Tableau dashboards and reports—and translate insights into effective workforce plans and real-time adjustments. High proficiency in Excel or Google Sheets, with a strong focus on data accuracy and quality.

  • WFM / RTM Tools: Experience in building, establishing, or improving WFM/RTM tools, reports, or processes, with a focus on scalability, accuracy, and operational impact.

  • Creative Problem Solving: A proactive, “think outside the box” mindset, able to solve complex operational challenges, mitigate risks (e.g. sudden volume spikes or backlog buildup), and implement practical solutions.

  • Communication & Organization: Clear communicator with strong organizational skills, able to manage priorities and collaborate effectively in a fast-paced environment.

Culture & Mindset: Interest in Fintech and digital banking, with a passion for delivering excellent service and creating “WOW” customer experiences.

Why Join Vivid?

  • Be part of a rapidly growing, ambitious team that is redefining the future of financial services.

  • Opportunity for rapid professional development and mentorship in the specialized field of Customer Care.

  • A collaborative, international working environment where your contributions have a direct and measurable impact on business stability and growth.

To apply: https://weworkremotely.com/remote-jobs/vivid-wfm-rtm-customer-support

Remote Jobs

Deepgram: Staff Product Analyst

Headquarters: USA | Remote

Company Overview

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

Company Operating Rhythm

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

Deepgram is looking for a Staff Product Analyst to accelerate our evolution from a single-product transcription company to a comprehensive voice AI platform. You’ll be the first product analyst on our team, reporting to our VP of Product and partnering directly with product managers and designers to build the measurement infrastructure and experimentation frameworks that help us scale self-serve and product adoption.

As the founding analyst, you’ll establish the analytics foundation for our product team—building pipelines, defining frameworks, and creating the systems that help product managers, designers, and engineers make faster, and more impactful decisions. You’ll start with a laser focus on our self-serve funnel, driving conversion from signup to first programmatic API/SDK request, knowing that this optimization directly feeds both self-serve revenue and sales-qualified leads. As you establish this foundation, your scope will expand to help identify patterns across our multi-product portfolio and inform strategic investment decisions.

What You’ll Do

  • Own the analytics strategy for self-serve growth—design experiments, build measurement infrastructure, and drive insights that increase conversion from signup to first programmatic request

  • Build robust, repeatable analytics pipelines and dashboards from the ground up using Superset and Heap Analytics

  • Partner directly with product managers and designers to define success metrics, establish baselines, and instrument products correctly

  • Design and analyze experiments across the developer journey, with deep understanding of API/SDK adoption patterns

  • Collaborate with analytics partners in Marketing and Sales to connect product usage signals with acquisition, activation, and downstream sales outcomes, building a holistic view of the end-to-end PLG funnel

  • Surface patterns in product usage across our growing portfolio to identify high-value use cases, customer segments, and where to double down on investment

  • Serve as the analytical partner to Product leadership: synthesize insights across multiple products and use cases to identify patterns that inform longer-term product strategy and investment decisions

  • Establish experimentation best practices and analytical rigor as the team scales PLG motions

  • Translate complex findings into clear, actionable recommendations that shape product roadmap and investment decisions

  • Build the analytics muscle for the team—creating frameworks and systems that enable PMs to self-serve insights while you focus on strategic analysis

You’ll Love This Role If You

  • Have the seniority and leadership to define what “good” looks like for product analytics at Deepgram

  • Get energized by being the first—building systems from scratch and establishing foundational practices

  • Can balance deep analytical work with strategic pattern recognition across a multi-product portfolio

  • Have strong opinions on experimentation methodology and PLG measurement, backed by experience

  • Thrive in ambiguity and can define the right questions to ask, not just answer requests

  • Love partnering closely with product leadership to shape strategy in real-time

  • Bring natural customer empathy and curiosity, as well as openness to try new tools/AI workflows to maximize analytics efficiency

It’s Important to Us That You Have

  • Staff-level expertise in product analytics, with proven ability to lead analytics strategy (we care more about expertise and leadership than years of experience)

  • Demonstrated track record of accelerating self-serve or PLG growth at a previous company, particularly driving conversion in developer-focused products

  • Strong SQL skills and hands-on experience working directly with data warehouses

  • Proven ability to build dashboards and analytics infrastructure yourself—you don’t need a data engineering team to be effective

  • Deep experience designing, running, and analyzing experiments with statistical rigor

  • Understanding of developer behavior and API/SDK adoption patterns—you know what signals matter for programmatic usage

  • Experience being the first or founding analyst on a team—comfortable building everything from scratch

  • Leadership presence to establish best practices and mentor PMs on data literacy

  • Excellent communication skills to translate technical findings into strategic recommendations for executives

It Would Be Great If You Had

  • Experience with Superset and Heap Analytics (or similar tools like Mixpanel, Amplitude, Looker, Mode)

  • Background in B2B SaaS with both self-serve and enterprise motions

  • Understanding of multi-product portfolio dynamics and how to measure cross-product patterns

  • Experience with usage-based pricing models or real-time streaming data products

  • Deep knowledge of product instrumentation and event tracking best practices

  • Expertise in advanced statistical methods beyond basic A/B testing (causal inference, cohort analysis, time-series analysis)

  • Experience working in voice AI, ML/AI platforms, or developer tools

Benefits & Perks

Holistic health

  • Medical, dental, vision benefits

  • Annual wellness stipend

  • Mental health support

  • Life, STD, LTD Income Insurance Plans

Work/life blend

  • Unlimited PTO

  • Generous paid parental leave

  • Flexible schedule

  • 12 Paid US company holidays

  • Quarterly personal productivity stipend

  • One-time stipend for home office upgrades

  • 401(k) plan with company match

  • Tax Savings Programs

Continuous learning

  • Learning / Education stipend

  • Participation in talks and conferences

  • Employee Resource Groups

  • AI enablement workshops / sessions

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you’re looking to work on cutting-edge technology and make a significant impact in the AI industry, we’d love to hear from you!

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

We are happy to provide accommodations for applicants who need them.

To apply: https://weworkremotely.com/remote-jobs/deepgram-staff-product-analyst

Remote Jobs

Worksimple: Product Owner / Projektkoordinator:in Software (m/w/d) – Development Crew

Headquarters: Remote – NRW, Remote – Bayern, Remote – Brandenburg, Remote – Berlin

Deine Aufgaben

Das Unicorn Development Team ist verantwortlich für die Planung und Umsetzung von Softwareprojekten. Diese werden im Bereich der Individual-Software mit Microsoft .Net (C#) Technologie und im Kontext ERP mit Odoo umgesetzt. Als Product Owner:in oder Projektkoordinator:in übernimmst du die Schnittstelle zwischen dem Entwicklungsteam und unseren Kunden.

Das bedeutet im Detail:

  • Definition von Anforderungen im Backlog
  • Erstellung und Pflege von User Stories, Akzeptanzkriterien und Epcis
  • Abstimmung Stakeholdern zur Klärung von Anforderungen und Erwartungen
  • Planung und Moderation der Sprint Planung, von Reviews und Refinements
  • Überwachung Projektfortschritt, Budgets und Timelines
  • Erstellung von Roadmaps und Release-Planungen
  • Dokumentation von Projektzuständen & Freigabe zur Abrechnung

Dein Profil

Wir arbeiten arbeiten agil angelehnt an Scrum. Du steuerst eigenverantwortlich Projekte und sorgst dafür, dass das Team fokussiert an Themen entlang der Prioritäten arbeiten kann.

Du solltest über die folgenden Skills verfügen:

  • Technisches Verständnis vor dem Hintergrund der Software Entwicklung
  • Du bist im Homeoffice arbeitsfähig und kannst dich selbst organisieren
  • Du hast eine Ausbildung als Fachinformatiker:in Anwendungsentwicklung, ein abgeschlossenes Studium oder eine vergleichbare Ausbildung
  • Du hast mehrjährige Erfahrung in dem Bereich (min. 2 Jahre)
  • Du lebst nicht im Keller und bist kommunikativ auch in Richtung Kunde
  • Du hast Erfahrung mit Microsoft Azure DevOps
  • Deutschkenntnisse mit Sprachniveau C1

Über uns

Remote, selbstorganisiert & mit echter WorkSimple-Life-Balance.
Strukturen? Flexibel. Verantwortung? Hoch. Ergebnis? WorkSimple-Life-Balance.

Wir sind eine junge, dynamische IT-Beratung mit Fokus auf Microsoft-Technologien. Was uns auszeichnet? Ein hohes Maß an Eigenverantwortung, ein Faible für Technik – und der Anspruch, Arbeit einfacher, besser und menschlicher zu gestalten. Für unsere Kunden und uns selbst. Unsere Strukturen sind bewusst flexibel, unsere Prozesse wachsen mit. Und wir gehen gemeinsam durchs Chaos, nicht drum herum.

(Das Team agiert dabei wie die Besatzung eines Raumschiffs: auf Mission durch den IT-Kosmos, mit dem Ziel, mittelständische Unternehmen sicher und mutig in eine neue technologische Ära zu führen. Wie das gelingt? Erfährst Du hier: worksimple.de

Wie wir arbeiten:

  • Remote First – Du arbeitest, wo Du willst
  • 3x im Jahr Offsite-Treffen (3–5 Tage) – Fokus auf Teamspirit & Strategie
  • Freiwillige Workations – Wir übernehmen 50 % der Kosten
    (z. B. Schottland, Rumänien, Kanaren, Spanien, Portugal, Norwegen…)
  • Flexible Arbeitszeiten – Wir vertrauen auf Eigenorganisation, nicht auf Stechuhr
  • Selbstorganisierte Teams – Mit Dailys, Retros & Delegation Poker

Was Dich bei WorkSimple erwartet:

  • Eigene Firmenkreditkarte & freie Wahl Deiner Arbeitsmittel
  • Jobrad, ÖPNV-Ticket oder Firmenwagen – Du entscheidest
  • Zertifizierungen & Weiterbildungen – Mit Zeit- und Budgetfreiraum
  • Zugang zu IT-Veranstaltungen/Konferenzen & Branchennetzwerken
  • Austausch & Feedbackgespräche – So oft Du willst, nicht weil Du musst

Was uns ausmacht:

  • Direkte Wege zur Geschäftsführung – Keine Politik, keine Umwege
  • Transparenz auf hohem Level – Auch bei aktuellen Geschäftszahlen
  • Eigenkapitalfinanziert – Unabhängig und langfristig wachsend
  • Lernen statt Statusdenken – Bei uns dürfen Dinge auch mal unklar sein
  • Studis, Azubis & Profis – Alle auf Augenhöhe

Was bei uns noch nicht perfekt läuft:

  • Unsere Prozesse sind nicht durchdefiniert und Verantwortlichkeiten können verschwimmen, wenn nicht klar kommuniziert wird
  • Wer nicht um Hilfe fragt, kann stecken bleiben
  • Es braucht Eigeninitiative & Kommunikation, um im Team agieren zu können
  • Selbstorganisation bedeutet auch: Du musst dich selbst führen können.

Voraussetzungen

Bei uns gibt es überdurchschnittlich viel Freiraum, doch diese Freiheit verlangt auch ein hohes Maß an Eigenverantwortlichkeit. Daher sind wir offen und ehrlich, wer tendenziell nicht zu uns passt:

  • Wer ein klassisches Büro oder das klassische Büro-Leben braucht
  • Wer kein Teamplayer ist oder nicht um Hilfe bitten kann
  • Wer ohne vorgegebene durchdefinierte Strukturen nicht arbeiten kann
  • Wer Verantwortung lieber abgibt als übernimmt

Der Bewerbungsprozess

Du hast bis zu dieser Stelle gelesen und willst mit uns auf Mission in den IT-Kosmos starten?
Dann bewirb Dich heute und halte in einer Woche deinen Vertrag in der Hand.

So verläuft unser Bewerbungsprozess:

  1. Kennenlerngespräch:
    Einer unserer drei Geschäftsführer begleitet Deinen gesamten Bewerbungsprozess
  2. Skill-Matrix:
    Du schätzt Dich und Deine Fähigkeiten selbst ein
  3. Zweites Gespräch mit Tech-Fokus:
    Wir sprechen über Deine Skills, Schwerpunkte und Ideen – auf Grundlage Deiner Matrix
  4. Team-Call:
    Jetzt lernst Du weitere Crewmitglieder aus unterschiedlichen Units kennen, bei uns entscheidet das gesamte Team
  5. Finale Entscheidung und Vertragsangebot:
    Wir sind ein Match? Dann heißt es: Anschnallen – Dein Platz im Raumschiff ist reserviert

Du hast fragen?

Wende dich an forscher@worksimple.de

To apply: https://weworkremotely.com/remote-jobs/worksimple-product-owner-projektkoordinator-in-software-m-w-d-development-crew

Remote Jobs

Crypto.com: Senior Product Manager, Subscriptions

Headquarters: Dubai, United Arab Emirates

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.
Our Subscriptions team is focused on expanding recurring revenue streams and improving customer lifetime value by designing and launching compelling membership models, benefits, and payment experiences across our product ecosystem.
We are looking for Product Managers to drive product initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry-changing platform. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.

Job Responsibilities

    • Own the end-to-end strategy, P&L, and success metrics for all subscription and membership offerings.
    • Define, execute, and analyze A/B tests across pricing, feature gating, trial periods, and payment flows to continually improve conversion and retention metrics.
    • Create and maintain the team’s roadmap, milestones, and dependencies with strategic priorities in mind.
    • Design, test, and launch new tiered subscription models, promotional offers, and loyalty programs to drive enrollment and reduce churn.
    • Analyze subscription performance data to identify growth opportunities and inform roadmap prioritization.
    • Define features, write product specifications, facilitate user studies, manage the backlog, and ultimately ship products/features in a timely manner.
    • Create and maintain the team’s roadmap, milestones, and dependencies with strategic priorities in mind.

Job Requirements

    • Proven ability to manage subscription economics, including defining KPIs like LTV:CAC and measuring the impact of pricing and feature changes.
    • Strong technical understanding of payment gateways, recurring billing platforms (e.g., Stripe, Zuora), and integration requirements.
    • A data informed work style, viewed through a compassionate lens of the user.
    • A passion for building delightful customer facing products and experiences.
    • Experience shipping and iterating on successful Software or Financial products at scale.
    • The ability to collaborate well with designers, engineers, QA, Marketing, compliance, growth.
    • Bachelor’s degree or equivalent experience.
    • With domain knowledge in the subscription economy, loyalty programs, or direct experience managing products with a significant recurring revenue component are preferred.
Life @ Crypto.com
 
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal – Cryptocurrency in every wallet. 
 
 
Are you ready to kickstart your future with us? 
 
Benefits
 
Competitive salary 
Medical insurance package with extended coverage to dependents 
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  
Work Perks: crypto.com visa card provided upon joining 
 
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
 
About Crypto.com:
 
Founded in 2016, Crypto.com serves more than 80 million customers and is the world’s fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
 
Learn more at https://crypto.com. 
 
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
 
Personal data provided by applicants will be used for recruitment purposes only.
 
Please note that only shortlisted candidates will be contacted.
We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.

To apply: https://weworkremotely.com/remote-jobs/crypto-com-senior-product-manager-subscriptions

Remote Jobs

Lattice: Senior Director of Product, Platform AI

Headquarters: Remote – Ontario, Canada

What You Will Do

As the Senior Director of Product for our Platform, you will work to increase product velocity, reliability, and cohesion across every customer-facing experience, while enabling teams to build faster and safer at scale.

This role will define and evolve the shared foundation: core services, frameworks, tooling, and platform experiences that unlock premium products across our Talent products. 

  • Set the direction for Platform at Lattice: You’ll define a clear product vision for our platform that helps teams build high-quality products quickly and reliably

  • Make teams more effective: You’ll focus platform investments on what creates the most leverage for our product teams: better tooling, stronger foundations, and shared experiences that reduce friction and rework.

  • Lead and grow product managers: You’ll manage and develop a small, talented team of PMs, helping them do their best work and grow in their careers.

  • Partner closely with Engineering and Design: You’ll work day-to-day with engineering and design leaders to make thoughtful trade-offs, prioritize well, and keep teams aligned.

  • Deliver meaningful impact: You’ll ensure platform work translates into real outcomes: faster shipping, improved reliability, and more consistent, high-quality experiences for customers.

  • Connect platform work to the business: You’ll collaborate with go-to-market and customer teams so our platform investments clearly support customer needs and company goals.

What You Will Bring to the Table

  • Experience leading complex software products or platforms, with scope across multiple teams.

  • A track record of building and developing product managers.

  • Comfort working closely with technical partners and navigating trade-offs in complex systems.

  • Strong judgment, clear communication, and a collaborative, inclusive leadership style.

  • A customer-first mindset and a desire to build products that make work better.

__

The estimated annual cash salary for this role is CAD $255,000 – $340,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

#LI-Remote

About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning – and Lattice is building the tools to empower those people-centric companies.

Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line . Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Loom, Robinhood, and Gusto. 

Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

By clicking the “Submit Application” button below, you consent to Lattice processing your personal information for the purpose of assessing your candidacy for this position in accordance with Lattice’s Job Applicant Privacy Policy.

To apply: https://weworkremotely.com/remote-jobs/lattice-senior-director-of-product-platform-ai